Senior Consultant

Il y a 5 jours

Paris, Nouvelle-Aquitaine, France Salve.Inno Temps plein 90 000 € - 130 000 € Contrat

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Design, implement or overhaul IT governance frameworks and service management models
Define roles, responsibilities, processes and governance bodies (committees, RACI, escalation procedures, etc.)
Structure and optimize ITSM processes using market best practices
Define, implement and monitor performance indicators, SLAs, OLAs and management dashboards
Perform organizational diagnostics and identify improvement opportunities for IT services
Develop operational action plans and support their deployment
Produce deliverables for IT leadership and executive committees (briefing notes, decision dossiers, strategic presentations)
Lead workshops, facilitate decision-making and support teams in change management
Advise clients on governance, organization and service management best practices
Contribute to business development and client relationship management
Occasionally supervise junior consultants as project needs dictate

6 to 12 years’ experience in an IT consulting firm or within an IT department
Strong experience in IT governance, ITSM, service management or IT organization transformation
Good knowledge of ITIL, COBIT frameworks or equivalents
Technical understanding of IT environments (systems, networks, applications, infrastructure, operations)
Ability to communicate effectively with technical teams, DevOps, cybersecurity and business stakeholders
Excellent writing and synthesis skills
Advanced proficiency in PowerPoint, Excel and tools for producing executive-level deliverables
High level of autonomy in managing engagements and strong client orientation
Analytical mindset, rigor and ability to structure complex problems
Experience facilitating workshops and supporting organizational change
Fluent French required; professional working English appreciated