Project Manager

FacilitaTrip, specialists in tailor-made travel technologies

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FacilitaTrip is a publisher of B2B and B2C technology solutions for tourism professionals: Tour Operators, Travel Agencies and Destination Management Companies.

We help tourism professionals digitize their business and increase productivity. Our smart solutions are revolutionizing the way trips are designed, planned, and packaged worldwide. Founded in 2015, FacilitaTrip is positioned in the BtoB sector. We are all passionate about travel, distant horizons and new technologies. If you don't like routine, you're in the right place

The Post

As a Project Manager, you support the client throughout their partnership with the company, from the project start-up phase, through the implementation of their production platform, to the daily monitoring of their requests.

You will work closely with the Product, Sales and Development teams to ensure customer satisfaction, adoption and growth.

1. Implementation and monitoring of client projects

• Develop an implementation plan for each new project tailored to each client.
• Define, price and monitor the implementation of the initial configuration of the client's platform (settings, integrations, tests).
• Define and coordinate the specific developments requested by the client.
• Provide training to clients to ensure they can effectively use the platform.
• Ensure the smooth running of the project and that the client remains engaged.
• Ensure the successful operational launch of the project within the defined timeframe.
• To guide change management at the client's site during the start-up phase and lay the foundations for a long-term relationship.

2. Customer Adoption and Follow-up

• Monitor the use of the solution and detect early signs of adoption or disengagement.
• Maintain customer relationships through regular check-ins, reviews, and corrective actions as needed.
• Maintain a close relationship with the client to create a true alliance. Manage customer satisfaction (feedback, etc.) and coordinate resolution actions with internal teams.
• Provide training to clients to ensure they can effectively use the platform.
• Train customers on new products to maximize adoption.
• Identify tickets opened by customers (bugs, enhancements), and ensure their handling and resolution by the technical teams.
• Communicate on the progress of ticket resolutions and maintain a relationship of trust with customers.

4. Product Developments and Contributions

• Centralize new customer needs and prioritize changes with the Product Owners.
• Prepare, in collaboration with the Product Owners, the quotes for the specific changes requested by the clients.
• Observe, listen to and identify customer needs and report them to the Product Owner.

Qualifications and Requirements

• Experience : Bac+5 with 3 to 5 years of experience in a similar role.
• Language skills : Fluency in French and English (minimum C1 level) is essential for smooth communication with clients and international teams. Spanish and Italian are a plus.
• Knowledge of the tourism market is a major asset.
• Technical skills : Good understanding of SaaS environments. Proficiency with ticketing tools (Zendesk), project tracking and CRM.
• Soft skills: Firm, with excellent communication skills, empathy and ability to build trusting relationships.
• Strong organizational and project management skills.
• A taste for continuous improvement, curiosity, and a team spirit.

The Package

Gross annual salary between €35,000 and €45,000 for 38.5 hours per week, depending on your experience.

Advantages

• Permanent contract under the Syntec collective agreement

In-person training in the heart of Paris (8th arrondissement, a stone's throw from Parc Monceau, ideal for sunny picnics or sports during the lunch break).

Recruitment process

• First Call (30 min)
• Video or in-person interview (1 hour) with the Product Owner
• Video or in-person interview (1 hour) with a Business Developer
• Video or in-person interview (1 hour) with the development team
• Final interview (45 min) with the CEO
• Reference checks and offer.

Founded in 2013

Company size: 1-20 employees

Average age: 35 years

Workplace

We do our best to ensure the process takes approximately 20 days. If the outcome is positive, you will have 5 days to respond. We would be delighted to welcome you to our team