Data-Driven CSM for DTC Brands
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Mtrix is hiring a Customer Success Manager to manage a book of DTC brands from onboarding through renewal. You will ensure customers get value across modules, with a focus on data-backed conversations and renewals.
The role emphasizes proactive engagement, analytics, andcustomer-centric growth. Remote from EU with full-time hours, you will collaborate with cross-functional teams to improve onboarding, adoption, and expansion while maintaining high standards of written communication and English