Incident Manager – SaaS

Il y a 2 jours

Paris, Nouvelle-Aquitaine, France efficy Temps plein 55 000 € - 75 000 € Contrat

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Own incident management from detection to resolution, keeping clients informed throughout.
Act as the main point of contact for CTOs, IT teams, and technical stakeholders during live issues.
Hold your ground in technical conversations with developers and architects.
Track and follow up on tickets with rigour, making sure nothing falls through the cracks.
Handle difficult client situations with composure and clear communication.
Coordinate cross-functional responses when incidents have broader impact.
Spot patterns in recurring issues and flag them for structural fixes.

Background in technical support or incident management in a B2B SaaS or enterprise software environment.
Familiar with both SaaS and on-premise environments.
Client engagement is where you thrive, you're the person customers trust when things go wrong.
Comfortable leading technical conversations with IT stakeholders: CTOs, architects, and developers, credible enough to hold your ground with all of them.
Resilient under pressure, a frustrated client doesn't throw you off.
Rigorous with ticket and project follow-up, nothing gets lost on your watch.
Native level of French.
Full professional fluency in English.