Global Agency Accounts Commercial Operations Specialist

As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide. We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

The Global Health Commercial Operations Specialist plays a critical role in supporting the Waters Advanced Diagnostics Global Agency Accounts team and ensuring operational excellence across complex international public health partnerships. This position serves as a key operational resource supporting quotations, tenders, contract administration, forecasting, order fulfillment, customer communications, and reporting activities for international organizations, NGOs, Ministries of Health, UN agencies, and donor-funded programs. The successful candidate thrives in a fast-paced environment where no two customers are alike. Success in this role requires exceptional attention to detail, strong organizational skills, and the ability to manage multiple concurrent customer requests, quotations, tenders, orders, and follow-up activities without compromising accuracy or responsiveness. The individual must be comfortable working across multiple functions, regions, and time zones while maintaining a high level of professionalism and customer service. This role is well suited to an individual who enjoys bringing structure to complexity, has a strong sense of urgency, and excels at managing numerous moving pieces simultaneously while maintaining accuracy and follow-through. This position directly supports global health initiatives focused on improving access to diagnostic technologies in low
- and middle-income countries and contributes to the successful execution of high-impact public health programs worldwide.

Responsibilities

• Provide commercial operational support for Global Agency Accounts and global public health customers.
• Prepare quotations and commercial proposals in accordance with customer-specific procurement requirements, pricing approvals, contract terms, and compliance requirements.
• Coordinate international tenders, RFQs, RFIs, and procurement submissions, ensuring accuracy, completeness, and adherence to submission deadlines.
• Manage multiple customer requests and priorities simultaneously while maintaining a high degree of accuracy and responsiveness.
• Track awarded tenders, contracts, and purchase orders to ensure timely execution and fulfillment of customer commitments.
• Coordinate activities across customers and internal stakeholders, including Supply Chain, Customer Service, Regulatory Affairs, Quality, Finance, Logistics, Technical Service, Marketing, and Commercial teams.
• Monitor order fulfillment, shipment status, inventory availability, and backorders, proactively communicating potential risks and supporting issue resolution.
• Support forecasting and demand planning activities through accurate tracking of opportunities, awards, purchase orders, and customer requirements.
• Prepare and maintain commercial documentation, due diligence packages, regulatory records, customer communications, and business reports.
• Ensure compliance with company policies, donor requirements, tender conditions, shelf-life requirements, and country-specific import/export considerations.
• Maintain customer trackers, reporting tools, dashboards, and business records that support operational visibility and decision-making.
• Identify opportunities to improve operational processes and contribute to implementation efforts that enhance efficiency and customer experience.
• Support preparation of business reviews, presentations