Service Delivery Manager

Responsibilities

• Maintain operational conditions of systems that handle law enforcement activities
• Oversee evolutive maintenance in accordance with customer needs
• Define maintenance strategies and associated quotes
• Monitor service KPIs and maintenance budget
• Manage customer support engineers and ensure communication
• Propose improvements to maintenance strategy and crisis management

Requirements

• Minimum 5 years' experience in project and/or operations management with external subcontractors
• Experience implementing or operating complex industrial systems (mechanical, laser, precision equipment)
• Engineering degree (Industrial Maintenance or equivalent)
• ITIL certification is a plus
• Strong communication skills in English and French (Spanish is an advantage)
• Customer-focused, proactive, analytical, autonomous, and service-oriented

Core Competencies

Demonstrates expertise in managing operational conditions of complex industrial systems, with a focus on maintenance strategies, customer support, and performance monitoring. Proficient in both English and French, with a strong customer‑oriented approach and analytical skills.