Managing Director

Description

Valsoft specialises in acquiring and growing vertical market software companies. Our mission is to provide a permanent home for software businesses, preserving the legacy of their founders while investing in the long-term growth and success of the companies we acquire. We operate and manage a global portfolio of wholly owned software businesses, delivering mission-critical solutions across multiple verticals. By implementing industry best practices, Valsoft ensures a time-sensitive integration process and operates a decentralised model, fostering rapid growth through reinvestment in its portfolio.

The Role:

This position provides critical operational leadership to a company and potentially a portfolio of companies within a growing software vertical. As the leader of a company, you will be responsible for developing and implementing the business’s strategic plan across all major functions, including sales and marketing, R&D, customer service, professional services, and human resources.

You will work closely with the leadership team to identify, define, and execute strategies required to achieve growth plans and operating objectives, with a focus on improving operational excellence. This role carries full accountability for the company's results, making it ideal for a driven leader eager to make a significant impact.

Key Responsibilities:

• Own the long-range, annual, and quarterly financial and non-financial goals
• Develop and communicate a clear vision of goals and objectives, strategies, and philosophies about growth, revenue generation, profitability, and customer care
• Manage day-to-day operations, including sales performance, opportunity management, forecasting, R&D capacity, and customer support
• Attend promotional events which include but not limited to tradeshows and panels

Sales and Marketing

• Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets
• Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline
• Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development
• Improve use of Salesforce and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors
• Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV) ; develop performance dashboards and establish reporting process (measure NRR and MRR trends)
• Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization
• Manage key relationships with large accounts is mandatory

Customer Care/Customer Success:

• Execute an effective, long-term customer success program for clients
• Implement and maintain client support initiatives
• Facilitate both in-house and client training sessions
• Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution
• Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools

Research and Development:

• Ensure clear product roadmaps are established, followed, and adapted to meet market needs
• Balance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient Customer Care and R&D operations
• Track Product Manager prioritization of R&D tasks, ensuring they are entered into the corporate system and executed by software developers
• Facilitate the growth of Product Managers by aligning their activities with job descriptions

Professional services:

• Ensure we are delivering profitable projects by monitoring billable utilizations, staff OPEX and contribution margin
• Establish strategies to increase NRR
• Track on a monthly basis results with the Head of Professional Services

Human resources:

• Partnering with your HR lead in driving talent retention and development, complying with local employment legislation and developing a true local company culture

Growth through M&A:

• Engage in M&A activities, working closely with the Valsoft investment group on acquisition strategy and M&A initiatives
• Oversee post-acquisition initiatives to integrate companies into your business, focusing on operational transformation and implementation of efficiencies

Knowledge, Skills and Abilities:

• Proven experience in senior leadership roles within the software or technology sector
• Strong skill