Omnichannel CX Product Owner — Drive Customer Impact

Il y a 2 jours

Clichy, Île-de-France Ikatan Temps plein 70 000 € - 100 000 €/an

Ikatan in Île-de-France seeks a CX Product Owner to drive our omnichannel strategy and safeguard customer satisfaction. You will bridge business requirements with IT integration, shaping the CX roadmap and translating journeys into actionable user stories.

You will manage the backlog, work closely with development teams and integrators, oversee UAT, and monitor NPS and CSAT to continuously improve the product in a fast-moving, collaborative environment.