AXA Health Business

VOTRE RÔLE ET VOS MISSIONS

AXA is expanding its Employee Benefits activities internationally, supported by AXA EB Partners, a specialized Insurtech bringing together Employee Benefits expertise, digital delivery, data capabilities and integration excellence.

Founded in 2015, EB Partners brings together more than 75 internal and external team members across France, Japan and Vietnam. Its solutions currently support clients in 18 countries across Employee Benefits and Health.

We are looking for a Senior Project Manager to join the EB Partners Service Excellence team and lead international initiatives around our Service Platform, a modular digital ecosystem designed for employees, employers, distributors and administrators.

You will work at the intersection of business, customer experience and technology, coordinating international stakeholders and helping local markets deliver engaging, scalable and locally relevant digital experiences. Projects span markets including France, Spain, Germany, Japan, Hong Kong and the Philippines, with opportunities to support further international expansion.

As Senior Project Manager, you will take end-to-end ownership of Service Platform implementations and enhancements, from initial discovery and co-design through configuration, integration, UAT, deployment, adoption and post-go-live stabilization.You will:

• Lead international implementations of Employee, Employer, Distributor and Admin portals, coordinating local AXA teams and EB Partners specialists.
• Translate business and user needs into clear customer journeys, requirements, priorities, acceptance criteria and delivery roadmaps.
• Manage project scope, planning, milestones, dependencies, risks, governance and stakeholder communication.
• Coordinate multidisciplinary teams covering UX/UI, low-code/no-code configuration, development and systems integration.
• Promote a modular, reusable approach, leveraging existing global capabilities while adapting solutions to local business, regulatory and operational requirements.
• Coordinate integration requirements including authentication and SSO, APIs, data exchanges, document services, notifications, e-signature, payment and third-party services where applicable.
• Drive UAT, release readiness, training, deployment, adoption and post-launch support.
• Help shape healthcare and wellbeing service ecosystems by coordinating insurers, healthcare or wellbeing providers and other partners.
• Identify and assess opportunities for AI-enabled services, including AI chatbots and AI agents, and translate relevant use cases into pragmatic roadmaps considering business value, user experience, data readiness, integration, security, privacy and responsible AI.
• Facilitate workshops, steering committees and working groups, ensuring clear decisions, ownership and follow-up.
• Support local teams in building sustainable ownership of the platform and its configurable capabilities.

VOTRE PROFIL

You have at least 5 years of professional experience, with meaningful responsibility for digital portal, self-service, low-code/no-code or technology-enabled insurance projects. More than formal programme-management credentials, we value your ability to independently drive stakeholders, adoption and delivery outcomes.

You bring:

• Proven experience delivering customer, partner, employee or comparable B2B/B2C digital portals, from discovery through production rollout and adoption.
• Strong project management fundamentals across planning, governance, scope, risks, dependencies, UAT, release management and stakeholder decision-making.
• A good understanding of digital delivery topics such as UX/UI, CMS or low-code/no-code platforms, authentication/SSO, APIs and data interfaces.
• The ability to translate business needs into actionable requirements and delivery decisions for multidisciplinary teams.
• Experience working in agile or hybrid environments and proficiency with Jira and Confluence.
• Experience working in an international, matrixed environment with distributed teams.
• Fluent written and spoken English. Business-level French is preferred for French projects.
• Knowledge of Employee Benefits or insurance across Health, Protection or Pension is a strong advantage, as is familiarity with healthcare and wellbeing ecosystems.
• Previous IT development experience is a plus

What will help you succeed

You are comfortable taking ownership and moving projects forward without waiting for detailed direction. You know how to bring together stakeholders with different priorities, cultures and ways of working, and turn complexity into clear decisions and actions.

You combine a pragmatic, analytical mindset with strong communication skills. You are comfortable chal