Senior Lead, Care Operations
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Back Market is seeking a strategic and hands-on Senior Lead Process Management to guide our Care Operations Managers, responsible for the CX of their vertical. You will define the vision, strategy, and prioritization of the roadmap for process improvements, driving governance and scalable automation across CX channels.
Your leadership will balance business efficiency with world-class customer experience, partnering with Product, Tech, and Ops to deliver measurable improvements and north-star