Data Center Operations Manager

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Position Overview: We are seeking a highly skilled and performance-driven Data Center Operations Manager to lead our global data center operations. The ideal candidate will have a decade of proven experience in managing efficient Data Center Operations, Asset Management, and Capacity Performance teams. This role requires exceptional project management skills, robust technical leadership, and a strong ability to build and maintain cross-organizational relationships.

Key Responsibilities

• Team Leadership and Development: Lead and develop a high-performing team of Engineers and Technicians, ensuring the efficient operation of global data center infrastructure.
• Fluency in both written and spoken English.
• Foster a collaborative and supportive team environment, promoting professional growth and development.
• Data Center Operations Management: Oversee the monitoring, configuration, and support of all global data center infrastructure to ensure a 100% uptime goal and optimal performance.
• Act as the escalation point for all data center activities related to vendor management, colocation management, and break/fix issues, with ultimate responsibility for incident tracking, resolution, and reporting.
• Manage all aspects of production data center operations, ensuring seamless operations and maximum efficiency.
• Capacity Planning and Process Improvement: Drive data center capacity planning efforts to ensure scalability and efficiency.
• Implement process improvements to enhance operational efficiency and performance.
• Continuously introduce platform improvements through innovative technologies and best practices.
• Project Management: Serve as the primary liaison with other departments on projects, initiatives, and programs, ensuring successful project delivery.
• Manage end-to-end data center migration projects and other large-scale initiatives.
• Financial and Budget Planning: Oversee financial planning and budgeting for data center operations, ensuring cost-effective management of resources.
• Conduct procurement and asset management to optimize expenditures and investments.
• Strategic Leadership: Provide strategic leadership in the architecture and management of robust data center infrastructure.
• Drive continuous platform improvements to enhance efficiency and customer experience.

Skills And Qualifications

• Proven history in managing data center operations and capacity performance teams for large-scale global data centers.
• Strong technical knowledge in data center infrastructure architecture and management.
• Exceptional project management skills with a track record of successful project delivery.
• Excellent team and strategic leadership abilities.
• Strong vendor and contract negotiation and management skills.
• Expertise in process improvement and financial planning.
• Experience in data center deployment and colocation facility management.
• Proficient in data center capacity planning and asset management.
• Experience in data center site selection and negotiation.

About You

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