CDD - Chargé d'études Qualité Sephora Europe (F/H/X)

Profile

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CDD – Sephora Europe Quality Analyst (M/F/X)

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 50,000 employees in 35 countries, including 15,000 in Europe, we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

As part of a maternity leave cover, we are looking for a Quality Analyst to support the Sephora Europe Quality team. You will contribute to the deployment of Sephora’s quality requirements for a dedicated brand portfolio across Europe. You are involved from brand and product onboarding through to post-market quality monitoring, including customer complaints, non-conformities and corrective action follow-up. You will also oversee the onboarding and day‑to‑day management of the Quality team’s interns.

Desired start date: early December 2026.

• Deploy the Sephora quality process with brands monitored in Europe
• Coordinate the onboarding of new brands in line with Sephora’s requirements;
• Coordinate the receipt of finished product samples with brands and manage microbiological testing with external laboratory partners;
• Maintain up-to-date GMP certificates and social audit reports for production sites within the portfolio, and coordinate social audits with external audit partners where required;
• Authorize the release of finished products from the brand portfolio across the European retail and online network;
• Serve as the key quality point of contact for internal stakeholders, including Regulatory Affairs, Supply Chain, Launch Coordination, and Category Management, for all quality topics related to the brand portfolio;
• Organise and oversee product withdrawals and recalls for brands within the portfolio.
• Monitor product complaints and customer feedback related to the brand portfolio, received from stores and subsidiaries across Europe;
• Drive the investigation and resolution of non-conformities for the brand portfolio, including corrective action follow-up with brands;
• Support the team in recording and maintaining product complaint records for brands distributed in Europe;
• Consolidate and track compensation requests linked to product complaints, in coordination with internal stakeholders, for the brand portfolio;
• Prepare, consolidate and share the 2026 annual review with internal stakeholders and subsidiaries in Europe.
• Management of the team intern
• Support, supervise, and monitor the Quality team intern in carrying out their daily tasks, ensuring regular follow-up on priorities, skills development, and deliverables;
• Also contribute to the onboarding of the future recruit to facilitate their transition into the role and integration within the team.
• Contribute to quality performance monitoring and continuous improvement
• Monitor, analyse, and report quality KPIs within the assigned scope;
• Define the sampling plan for new product references in collaboration with the Quality team;
• Contribute to the formalisation, harmonisation, and continuous update of the Quality team’s documentation and procedures.

You will excel and enjoy this position if you are ready to actively handle the following missions :

• Contribute to the quality and compliance of products distributed by a beauty industry leader, working in a dynamic European environment with a wide range of internal stakeholders, brands, laboratories, and audit partners.

Do not hesitate to apply if you have… or if you are …

• You have at least 3 years of experience in quality assurance, quality control, or supplier quality, ideally within the cosmetics, consumer goods, or regulated industries;
• You are able to quickly take ownership of a portfolio of topics, prioritize urgent matters, and coordinate multiple stakeholders in an international environment.
• You are rigorous, autonomous and proa