Customer Care Team Lead – End-to-End Member Experience
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Lucis, Paris-based, is hiring its first dedicated Customer Care Team Lead to own the member experience end-to-end. You will stabilize metrics and build a world-class support team as the voice of our members.
You’ll collaborate with the medical team, respond to inquiries via chat, email and phone with warmth and precision, and drive improvements like the Help Center and proactive care for delays. Fluent English and French required.