Operations Team Lead

Il y a 2 mois

Lyon, France Redspher Temps plein

Flash is the solutions provider for time-critical shipments throughout Europe via road and air services. With over 40 years of experience, Flash provides flexibility in the supply chain for various industries, from automotive, aeronautics and defense, to high-tech and Chemicals. The wide European network allows Flash to provide tailor-made premium freight solutions anywhere at any time. Flash is part of Redspher, connecting shippers and carriers via one digital platform to simplify express shipping for everyone.


Responsibilities:

Under the responsibility of the Branch Manager, the Back-Office Team Leader will notably undertake the following tasks:

  • Recruit, train, and manage the operational team. Ensure the team's needs are met and set up schedules.
  • Co-create the operational processes of the team and ensure their proper execution.
  • Manage post-incident processes: handle customer complaints, draft NCRs (Non-Conformance Reports), and provide feedback to sales representatives if necessary. Analyze any malfunctions that occurred and propose solutions to prevent them from happening again.
  • Handle requests for additional costs on various client systems and ensure their follow-up.
  • Manage the agency's building (periodic checks, repairs, contact with service providers in case of problems, etc.).
  • Create a pleasant working environment that inspires the team.


Desired Profile:

  • Strong customer service sense, analytical skills, and motivational capacity.
  • Reactivity, adaptability, dynamism.
  • Proficiency with computers.
  • English spoken, read, and written at a satisfactory level is mandatory.


Assets:

  • Any additional spoken language is very positive.
  • Rigor, precision, proactivity, organizational skills, and service orientation.
  • Willingness to manage.
  • Team spirit, listening, and understanding of others.
  • Good ability to handle difficult situations.
  • Mastery of optimization tools, subcontractors, and regulations.


At Redspher Group our people and culture define the success of our organization. We all share one common goal: delighting our customers with innovative and easy-to-use solutions.


“The unexpected is no longer an obstacle.”

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