Customer Service Team Leader

Il y a 5 mois

Lyon, France Allen Recruitment Consulting Temps plein

**Location**:
Lyon, Auvergne-Rhône-Alpes, France**Type**:
Permanent
- **Job** #24076

**Customer Service Team Lead**
**Job Ref**: BBBH 24076

**Location**: Lyon, France

**Employment Type**:Permanent

**Wkplace**: On Site

**Languages**: Fluent English and French.

**Position Overview**:
**Join Our Team as a Customer Service Team Leader in Lyon**

Are you ready to be a driving fce in delivering exceptional mobility solutions to our valued customers? We’re excited to welcome a skilled and motivated Vehicle Rental Sales Team Leader to our sales and customer service team at our client’s new Lyon agency.

**Your Role and Responsibilities**:
As the Vehicle Rental Sales Team Leader, you will play a pivotal role in ensuring the smooth daily operations of both the office and their team of counter agents. Your responsibilities will encompass:

- Creating an optimal environment to cater to customers’ needs. Guiding and directing the team: managing schedules, setting individual objectives, leading daily briefings that fact in fleet availability and team goals, addressing team needs, training and ment
- ing new team members, and fostering talent retention. Championing the implementation of sales and quality processes acc
- ding to company standards, fostering team-wide awareness of terms and conditions. Ensuring exceptional customer service by overseeing sales and contracts, handling claims, evaluating damages, ensuring team goals are met, and equipping your team with the tools and equipment they need f
-success. Maintaining daily fleet availability by managing returns, safeguarding keys, and preparing vehicles f rental, collab
- ating seamlessly with other departments to achieve shared objectives.

**Qualities We Value**:

- Adept at delivering outstanding customer service.
- Proficient team management and negotiation abilities.
- Strong communication skills in both English and French.
- Deep knowledge of mobility products and services. Possession of a Categ
- y B driver’s license. Pri
-experience in the Rental Car industry. Attributes of ganization, flexibility, proactivity, decisiveness, teamwk, and result
- ientation.
- Effective communication, negotiation skills, and digital proficiency in utilizing our tools.

**What We Offer**:
In return f your dedication and expertise, we provide:

- A permanent contract (CDI) from the outset of your journey.
- An attractive fixed salary complemented by a rewarding variable compensation structure.
- Comprehensive health insurance and meal vouchers.
- Discounts on vehicle purchases and rentals, along with benefits extended to your family and friends through partner companies. The chance to be part of a team shaping memable journeys and facilitating mobility f
-people. A stimulating and dynamic wk environment where each day presents new opptunities f
-learning and growth. A positive wkplace culture rooted in strong team collab
- ation.
- Access to a diverse fleet of fully equipped vehicles. Opptunities f
-both national and international geographical mobility.
- Ongoing training programs facilitated by the company.

Join us in propelling fward the future of mobility and customer service excellence. If you’re up f the challenge, read on and exple the possibility of becoming our next Vehicle Rental Sales Team Leader.

**Interested in this opptunity?

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