Information Technology Support Technician

il y a 1 mois


Lyon, France Pomeroy Temps plein

IT technician - duties and responsibilities:


We are in search of an IT Technician to join Pomeroy team, playing a pivotal role in providing high-quality remedial services. As a key member of the technical team, you will be responsible for performing direct maintenance, resolving complex problems, and ensuring the seamless installation of new systems.


Your daily tasks will encompass a broad spectrum, ranging from diagnosing software and hardware issues to delivering top-tier customer service. Success in this role requires a strong commitment to adhering to the company's technical standards, quality procedures, and protocols.


If you are a dedicated professional with a passion for resolving IT challenges and delivering exceptional service, we invite you to apply for this position. Join our team and contribute to the success of the company.


Main Accountabilities:

  • Works with clients to determine the problem and develops and implements an appropriate technical solution.
  • Answers or escalates calls within given timescales.
  • Undertakes installation and maintenance of client systems (e.g., PCs, mobile phones).
  • Develops and maintains client relationships, identifying opportunities to extend existing service agreements.
  • Assists in the development of test and repair processes.
  • Liaises with help desks, support centers, etc.
  • Performs troubleshooting and problem resolution.


Requirements and qualifications:

  • 2 years of experience as a field service representative or in a similar role.
  • B2B contract required.
  • Experience in managing and preserving technical equipment.
  • Critical thinking and problem-solving skills.
  • Team player.
  • Strong time-management skills.
  • Excellent interpersonal and communication skills.
  • Accustomed to using mobile tools and applications.


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