IT Support Technician

Il y a 7 mois

Lyon, France ARCHIMED Temps plein

**About ARCHIMED**:
With offices in the US, Europe and APAC, ARCHIMED is a leading investment firm focused exclusively on the healthcare industries. Its mix of operational, medical, scientific and financial expertise allows the ARCHIMED team to serve as both a strategic and financial partner to European and North American small and middle-market businesses. Prioritized areas of focus include biopharmaceutical products & services, life science tools, medical devices & technologies, diagnostics, health technologies & software and consumer health. ARCHIMED helps partner companies internationalize, acquire, innovate and expand their products and services.

Over the last twenty years, ARCHIMED's leadership team has directly managed and invested in over eighty small to large-size healthcare companies globally, representing over €50 billion of combined value.

ARCHIMED manages over €5 billion in healthcare assets across its various funds. Since its inception, ARCHIMED has been a committed Impact investor, both directly and through its Eurêka Foundation.

**The Team**:

- An international team (British, French, German, Italian, Portuguese ) with complementary education and experience in the investment, medical, scientific, strategic and operational sectors
- Composed of alumni from: INSEAD, Berkeley, Georgetown, Bocconi, HEC Paris, Ponts et Chaussées, ESSEC, Imperial College, Dartmouth, etc.
- Professional backgrounds: Private Equity (3i, Siparex, USS Ltd, Barings, capiton), Consulting (A.T. Kearney, Bain, McKinsey), M&A (Lazard, EY, KPMG, PwC), Industry (Biotronik, Cerba, Pharmacy, Veterinary

**_Role & missions_**

Full-time permanent role (CDI) based in Lyon. France.

Starting date ASAP

We are looking for a customer service-oriented IT Technician : working in our IT department, under the responsibility of our IT manager, your goal is to answer queries on technical issues and offer advice to solve them. You will also contribute to the installation and maintenance of computers/IT systems as well as the development and optimization of our processes. You will be responsible for the following missions:

- Operational support to the IT manager
- Plan, setup and configuration of a workstation and its software and hardware components,
- Answer users' IT and technical questions,
- Recommended procedure modifications or improvements to increase the quality and standards of IT support
- Respect and help drafting IT processes and help preparing technical documentation and trainings
- Assisting on various projects
- Contribution to the continuity of the system's operation

**Requirements**:
If you would like to join a fast-growing company, in an international environment and have the following profile, this role might be for you:

- Minimum BTS level diploma - BSc/BA degree level (2 years of studies after Baccalauréat level) in IT, Computer Science, systems, networks and support or relevant field
- You have a first experience in a company, ideally in providing Help Desk support and have minimum 2 years of experience (including ‘alternance’)
- You speak and write fluent French and English
- You are customer oriented and cool-tempered and have strong communication and adaptation skills
- You are rigorous and will be able to be independent, suggest solutions and take initiatives to carry out your missions
- Technical environment:

- Knowledge of operating environments (OS Windows PC and Servers)
- Knowledge and proficiency in the main tools (Azure/Entra, MS Office, Outlook, SharePoint...)
- Ability to diagnose and resolve technical issues.
- Creation / maintenance of processes
- Knowledge about network (DHCP, DNS, IP,FIREWALL,..)
- Security and compliance awareness
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered

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