Specialized Computer Support Technician
Il y a 6 mois
The Specialized Technicians will support two different services:
- The **CAE/CAD Service** scope is to ensure the effective and smooth running of all CAE workstations used for mechanical or electronics Computer-Aided Engineering & Design (CAE & CAD) and related domains. It covers the computing support required by certain end-user groups working with engineering, equipment data management tools, mechanical or electronics CAD systems. The supported engineering workstations are purchased via the client’s stores and are considered standard machines. The supported CAE workstations are often used by personnel working for large projects and a single failure can block the work of many people.
- The **PCB Workshop Service **scope is to provide computing support for the PCB (“Printed Circuit Boards”) workshop, which offers an infrastructure for the development of electronic modules for High Energy Physics at the client. The service is coordinated by (one or more) Functional Element Manager(s)persons, currently in the Engineering Facilities section of the Detector Technologies group in the EP Department.
**CAE/CAD Service Execution and Tasks**
- Typical “problem troubleshooting” tasks and interventions can be related to problems with graphic cards, assistance to install CAD tools using the CERN Computer Management Framework (CMF) and setting access rights.
- The supported engineering workstations are distributed over the client’s domain. The Operating System (OS) is Windows; some of the computers are associated with legacy production systems which are sometimes difficult to upgrade. A non-exhaustive list of engineering software, which may be used, is: CATIA, SmarTeam, Ansys. The service does not include detailed user support for such software but is limited to successful installation or re-installation in case of failure. However, the service shall go beyond operating system and software installations, to ensure the provision of a “ready-to-use” machine after each intervention.
- Planned interventions:
- CAE workstations: follow up requests concerning supported engineering workstations. These machines are replaced regularly;
- Reprography: run a weekly monitoring of the large plotters and bar-code printers used by the different design offices and produce a weekly report concerning consumables for the wide printing systems. Some common failures (e.g. paper jam removal, toner replacement, reset all settings) shall be resolved quickly by the contractor. More important failures shall be escalated to an external company; the contractor shall contact the company, provide appropriate information, and ensure follow-up until the issue is resolved;
- Registration: register all devices in the client’s network database and follow-up in their inventory;
- Stock management: manage a stock of PCs and spare parts to facilitate fast replacement in case of failure and for repairs;
- Installation: set-up, install and move CAE devices, including transport, as required by end-user.
**PCB Workshop Service Execution and Tasks**
- The PCB computers are specialized PCs linked to “machine tools” with specific operating systems and with non-standard software which are not supported by the IT department. The Operating Systems (OS) can be Windows (XP, embedded and Seven), CentOS or Solaris, but the list is not exhaustive; the Technician should be able to deal with any OS used by PCB computers and devices;
- Be aware of local configurations and specific procedures and maintain them;
- Provide guidance on the acquisition of new client-standard hardware according to defined technical requirements;
- Liaise with external contractors, provide appropriate information and execute a proper follow-up with the external company.
- PCB computers are involved in projects where their failure can block the work of many people. “Urgent interventions” correspond to “blocking” problems that prevent the equipment connected to the “machine tools” from starting or running smoothly. The Technician will immediately evaluate and identify the problem, implement a solution or initiate back-up support from appropriate experts, internal or external, and provide a workaround until the problem is solved; this implies a good understanding of and co-ordination with the client’s support services.
- Technical diploma (120 ECTS credits) in the field of computing or ICT;
- At least three years of experience in providing end user support;
- ITIL-certified (at least v3) or with an undertaking to acquire it within 6 months;
- Be a specialist in at least one area, such as an Operating System, a product, a software or technique, with related knowledge and experience. This should be demonstrated by relevant qualifications or certifications;
- Hold the following required certifications:
- Microsoft Certified Professional (Microsoft 365);
- Apple Certified Support Professional (ACSP);
- Linux Server Professional (LPIC-1);
- Jira Administration Certi
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