AAA/Core Network support expert
il y a 3 semaines
French speaking AAA/Core Network support expert
Permanent Role
Offer & Work Location: Paris Frace
Experience: 5-8 years
Description
We are currently seeking a highly motivated and skilled Support Engineer with Telecom Networking background to join our team.
You will play a vital role in ensuring the smooth support to Design/Engineering, validation/acceptance, deployment, project management,
operation and maintenance of our CSP customers’ Network Infrastructure. The ideal candidate should have a strong background in wireless networking,
excellent problem-solving skills, and a customer-centric approach. French and English written and verbal communication skills is a must.
Experience with any AAA product would be an added advantage. Position located in Paris/Ile de France, France area.
Responsibilities
To Install, configure and deploy solutions on customer network, and maintain security systems, including firewalls, intrusion detection systems, and antivirus software
Able to support offshore team in setting up the equipment’s in customer lab or production, and to help with physical intervention (Power on/off node, removal/ insertion of cards, cables, SFPs/ XFPs, etc.) wherever needed
Extend site support services during sensitive upgrades, sensitive network operations, critical technical support cases, along with offshore team
Provide technical support to customers, ensuring timely acknowledgement and resolution of the issues and inquiries, via phone, email, or customer site visits on demand
To execute test cases on customer environments (Lab & Production), which cannot be executed by remote team
To participate in monthly and weekly cadence meetings with customer, and sync-up with offshore for next level actions
Understand the problem definition clearly by discussing with customer, and pass the information back to the offshore team
Liaise with TAC, Product Engineering & R&D and to have a good understanding of customer network status and history
Diagnose and troubleshoot system/ network problems, taking proactive measures to prevent future occurrences
Develop/ maintain technical documentation, including system configurations and troubleshooting guides
To liaise with offshore team during system maintenance and upgrades to ensure optimal performance
KPI monitoring and reporting on live network at customer site
Train the customer engineers on solutions (AAA product)
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