Program Director
il y a 4 semaines
Tata Consultancy Services (TCS) is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. As part of the Tata group, India's largest multinational business group - TCS has over 614,000 of the world’s best-trained consultants in 55 countries.
TCS France is serving over 80 customers (reputed brands and part of CAC40) in France for over 28 years with 1,500 employees with investments spanning across regions in an innovation center and multiple delivery centers. TCS France has delivered double-digit growth for over 5 years supporting customers in digital transformation, Data and cloud journeys.
Your Role :
- Responsible for the overall integrity and coherence of the program.
- Effective co-ordination of the overall program management, inter-dependencies including oversight of any risks and issues arising
- Experience managing large scale, transaction-intensive, 24x7, multi-site, international operations with state of the art infrastructure and "4 9s" (99.99%) or above SLA, that includes responsibilities of 24x7 monitoring, Incident, Change & rest of ITIL Processes
- Performance management (setting up indicators, financial follow-up: revenue / costs / invoicing, identification of deviations and setting up corrective plans, etc.).
- Ensuring effective quality assurance and the overall integrity of the program - focusing inwardly on the internal consistency of the program, and outwardly on its coherence with infrastructure planning, interfaces with technical and specialist standards
- Co-ordination of the new capability for the business to enable effective change and realization of projected benefits
- Works full-time on the program for creating and maintaining focus, enthusiasm and momentum.
- Build and manage senior client relationships (expectations, communications, escalation, e
- Ensuring an appropriate program or project management framework is in place, incorporating the Review Process if required
- Securing resources and expertise internally as required, for example, appointing professional advisers to support the project role
- Implementation of a communication plan with all the actors concerned (Customer, sales teams, project team, TCS management)
Your profile :
- Minimum of 15 years of experience in IT infrastructure project management and have been involved in the different phases of complex technical projects from design, sales to implementation.
- Master the AGILE method and have implemented it in projects.
- Master the concepts of the Public, Private, Hybrid cloud.
- Demonstrated in previous missions expertise in customer relationship management, including conflict resolution, management of a contractual perimeter, mission management.
- Like to work in a team, have analytical and synthesis skills, and communication to be one of strong points.
We are Looking forward to meet you
Working at TCS
- Attractive fixed + variable compensation
- Holiday Bonus
- Profit sharing
- CSE
- Join an international group present in 50 countries
- Work on ambitious and innovative projects
- Participate in our community events: meetups followed by after-works, tech week, etc.
- And because we want to help you grow and improve, we offer regular training and participation in conferences.
What about teleworking? Except in rare exceptions, everyone benefits from 2 to 3 days a week
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