Senior IT Support
il y a 19 heures
Join HCLTech "Certified Global Top Employer 2025"HCLTech is a global tech company with 224,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.HCLTech France: +500 HCLTechies. Offices: Paris, Lyon and Toulouse.HCLTech France: +500 HCLTechies. Offices: Paris, Lyon, Toulouse and Blagnac.We are seeking an Senior IT Support & Infrastructure Engineer to join our HCLTech team at a prestigious client site in the banking sector, based in Marcq-en-Baroeul (59) close to Lille.This is a permanent, hybrid role offering the opportunity to work on-site three days per week.Overview: You will support the infrastructure and IT production. The role involves user support (internal & external), equipment management, troubleshooting, and administration of user accounts and telephony.Responsibilities: - Provide user support (levels 0, 1, and 2 for workstations, telephony, smartphones, and VPN access)- Record and process requests using ticketing tools, escalate to level 2 teams as needed- Prepare and configure equipment (desktops, laptops, printers, scanners), manage equipment movements and stock- Troubleshoot and install equipment, contribute to maintenance interventions- Administer user accounts for relevant tools- Manage and track requests via ticketing tools- Oversee telephony management and escalate to third-party operators when necessaryJob requirements5+ years of experience in a similar role, with expertise in infrastructure support, and IT production.Good experience in equipment management and stock trackingAbility to work in a support and maintenance environmentFamiliarity with ticketing tools and escalation processesStrong troubleshooting and installation skillsExperience in user account administrationMandatory skills: MS WindowsOffice Suite (Exchange Online, OneDrive, O365)DNSTCP/IPTelephony TOIPMS Windows ServerActive DirectoryFluency in both French and English is mandatory to communicate effectively with colleagues and partners, both verbally and in writing.Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.**** Apply now and submit your CV ****Why become an HCLTechie?At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:Comprehensive benefits package.Global career opportunities and mobility.Flexible work environment supporting work-life balance.Exciting projects and upskilling opportunities to shape your role.Total wellbeing focus: Beyond professional growth, you’ll be able to collaborate with like-minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.
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Senior IT Support
il y a 18 heures
Marcq-en-Barœul, France HCLTech Temps pleinJoin HCLTech "Certified Global Top Employer 2025"!HCLTech is a global tech company with 224,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.HCLTech France: +500...
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