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Field Support Engineer

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Title: Field Support Engineer – White-Glove SupportLocationsParis: 137 Rue du Faubourg Saint-Honoré, 75008 Paris, FrancRole OverviewThe Field Support Engineer will provide on-site IT support at PVH’s premium executive offices in Paris. This role requires White-Glove service, ensuring a high-touch, professional, and discreet support experience for executives, leadership, VIPs, and business users in a luxury corporate environment.Key ResponsibilitiesDeliver on-site L2/L3 IT support for executives, VIP users, and corporate staffProvide white-glove support including professional communication, discretion, and user-first serviceInstall, configure and troubleshoot:Laptops, desktops, docking stationsDual monitors, printers, scanners, peripheralsMobile devices (iOS / Android)Support Windows & macOS environmentsManage and troubleshoot:Office 365, Outlook, Teams, OneDriveVPN, Wi-Fi, wired networksPerform new user onboarding, workstation setup, desk moves, and VIP desk-side supportProvide meeting room / conference room IT supportCoordinate with global IT teams, vendors, and remote support teamsMaintain asset records, ticket updates, and documentationEnsure minimal downtime and fast resolution for critical usersRequired Skills & ExperienceTechnical SkillsStrong experience in IT Field Support / Desktop Support / EUCExcellent troubleshooting skills for Windows 10/11 & macOSHands-on with Office 365, Teams, OutlookKnowledge of network connectivity (LAN, Wi-Fi, VPN)Experience with MDM tools, device enrollment & imagingBasic printer, AV, and meeting room supportService & Professional SkillsExperience in VIP or White-Glove environmentsStrong communication and customer service skillsProfessional appearance and behaviorHigh level of confidentiality and discretionCalm and confident when dealing with executives