Field Support Analyst
il y a 5 jours
Field Support Analyst – Remote (France) Contract Duration: 18 months Pay Rate: €150/day max Work Mode: Remote with travel required (50–60%) Travel: Across France (2–3 days per week as needed) Travel Expenses: Fully covered by companyKey Requirements:Role: Field Support AnalystExperience: 2+ Years in providing onsite or field technical support to end users/customers.Location: France (or nearby European countries for flexible travel).Language: French (C1/C2 proficiency).Must be flexible to travel frequently across France.Strong technical and communication skills.Purpose of Role To ensure we provide a consistent high level of service to the business. Be pro-active by being onsite speaking to key stakeholders to understand their challenges and how I.T can help the business achieve its goals. This can also be achieved by using tools provided and preventing re-occurring issues. The role should be at a minimum 75% travel visiting Berry sites and 25% doing admin on tickets and / or hardware replacement / repairs. Duties and Responsibilities Work towards key business KPI’s set by I.T Management Provide remote and onsite hardware and software supportRecord all activity in Berry’s ITSM tool Provide and update feedback to users as their calls are progressed Work as part of a geographically distributed team Liaise with 3rd parties and wider I.T team where necessary Identify and mitigate security incidents, GDPR compliance issues, application vulnerabilities, network/infrastructure and other vulnerabilities. Ensure correct documentation and procedures are followed or produced if needed Ensure all systems have a backup and are monitored for any failures Undertake training and research to maintain knowledge of current technology and systems Understand business operations and the key role IT plays within its operations Person Specification Able to prioritise under pressure and work to deadlines Excellent decision making, judgement, planning and organisation skills Flexible, calm and approachable, ‘can do’ attitude Solid customer relations skills to understand customers concerns and requirements Able to lead projects and / or work as part of a project team Ability to work well within team, supporting other team members Willingness to gain relevant qualifications and accreditations Pro-active approach to work Good verbal and written communications skills Willing and able to travel not only to the expected time for the role but also in emergency scenarios Full Driving License Fluent in French (Written and Verbal) and conversational in EnglishSelection Process (3 Rounds):Technical InterviewLanguage InteractionClient Interview
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Technical Support Specialist
il y a 3 jours
Île-de-France E-Solutions Temps pleinRole: Field IT Support AnalystLocation: Moirance/ Mont-Pont En Bresse (3 weeks onsite and 1 week remote) Expenses are paid (Food, trave and Hotel).Type: B2B ContractJob ResponsibilitiesAchieve IT KPIs set by managementProvide remote and onsite hardware & software supportLog and track all activities in the ITSM toolKeep users informed on ticket...
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Trading Application Support Analyst Front Office
il y a 3 jours
Île-de-France QUANTEAM - North America (RAINBOW PARTNERS Group) Temps pleinAs the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specialized in Banking, Finance, and Financial Services. Through our core human values – proximity, teamwork, diversity, excellence – our 1000 expert consultants, hailing from 35 different nationalities, collaborate across 13 international offices: Paris, Lyon, New York, Montreal,...
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Business Analyst Calypso H/F
il y a 1 semaine
Île-de-France Groupe INGENA Temps pleinDans le cadre de projets stratégiques au sein d'un grand acteur du secteur Banque / Finance de marché, nous recherchons un Business Analyst Calypso pour renforcer les équipes en charge de l'évolution et de l'optimisation de la plateforme Calypso.Missions principales :Recueillir, analyser et challenger les besoins métiers (Front Office, Risk, Back...
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Technical Support Engineer
il y a 2 semaines
Île-de-France Sansure Biotech EU Temps pleinKey ResponsibilitiesInstallation & Validation: Execute on-site installation, calibration, and performance qualification of new instruments in France and the European region. Manage and prepare all necessary tools/materials to ensure smooth and compliant installation.Technical Support & Training：Provide first-line remote and on-site troubleshooting,...
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Business Analyst Technico-Fonctionnel – SQL
il y a 2 semaines
Île-de-France we+ France Temps pleinBusiness Analyst Technico-Fonctionnel – SQL & OCR Localisation : Île-de-France, France Mission longue – PrésentielNous recherchons un Analyste Technico-Fonctionnel Senior pour intervenir sur un périmètre stratégique couvrant les parcours digitaux, les sujets réglementaires et des environnements bancaires exigeants. Le poste nécessite une forte...
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Business Analyst Technico-Fonctionnel – SQL
il y a 2 semaines
Île-de-France we+ France Temps pleinBusiness Analyst Technico-Fonctionnel – SQL & OCR Localisation : Île-de-France, France Mission longue – PrésentielNous recherchons un Analyste Technico-Fonctionnel Senior pour intervenir sur un périmètre stratégique couvrant les parcours digitaux, les sujets réglementaires et des environnements bancaires exigeants. Le poste nécessite une forte...
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Technical Analyst Calypso H/F
il y a 1 semaine
Île-de-France Groupe INGENA Temps pleinNous recherchons un Technical Analyst Calypso pour rejoindre l'équipe projet d'un de nos clients grands comptes dans le secteur Banque / Finance de marché. La mission s'inscrit dans le cadre de projets stratégiques autour du déploiement, de la maintenance et de l'évolution de la plateforme Calypso.Missions principales :Analyser les besoins fonctionnels...
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Business Analyst MUREX H/F
il y a 1 semaine
Île-de-France Groupe INGENA Temps pleinNous recherchons un Business Analyst Murex pour accompagner un de nos clients grands comptes dans le cadre de projets stratégiques sur la plateforme Murex (MX.3). La mission s'inscrit dans un environnement bancaire / finance de marché, orienté Front-to-Back-to-Risk.Missions principales :Recueillir, analyser et challenger les besoins métiers (Front...
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Business Analyst IT Banque
il y a 2 semaines
Île-de-France SOFTEAM Temps pleinNous recherchons notre futur consultant Business Analyst IT (H/F) pour intervenir chez l'un de nos clients.Il sera sera l'un des référents fonctionnels de la solution informatique, en charge de la gestion des risques acheteurs et de la fabrication des couvertures d'assurance-crédit à destination des clients souhaitant se protéger contre le risque de...
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Field Services Technician
il y a 1 semaine
France Sartorius Temps pleinWe are looking for a Field Services Technician (F/M) based in the Lyon area. We are looking for a Field Services Technician (F/M) based in the Lyon area. The Field Services Technician (F/M) will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer...
