IT Incident Management Expert

Join HCLTech Proudly recognized as a Certified Global Top Employer 2025.HCLTech is a global tech company with 224,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.HCLTech France: +500 HCLTechies. Offices: Paris, Lyon and Toulouse.We are seeking an experienced IT Incident Management Expert to join our team at a prestigious client site in the banking sector, based in the Paris Region.This is a permanent, hybrid role offering the opportunity to work on-site three days per week.Tasks and ResponsibilitiesManagement of major production incidents until resolutionProblem management and post-mortem analysisWeekly reporting on production incident trackingCompliance with ITIL processes for actions defined during meetingsAccuracy of incident reports (including all actions and decisions taken with agreement from contributing and impacted entities)Tracking and managing all incidents within a single central repositorySupport for weekly incident reviewsEnsuring service continuityContribution to incident management during infrastructure events occurring on certain weekendsImprovement of tools and automation of daily tasks through development and maintenance of tools primarily written in PythonEnhancement of service qualityOptimization of activities to reduce management costsImplementation of KPIs to provide reports on workload and service qualityProject management related to incident activity or continuous improvementChange managementJob RequirementsExperience8+ years of experience in a similar IT/ITIL environment.Mandatory skills ITIL & Process Governance – Applies ITIL frameworks to manage change requests, approvals, and compliance.Microsoft Power BITechnical Communication – Translates technical impacts of changes for both IT teams and business stakeholders.Infrastructure Awareness – Understands systems architecture, dependencies, and risk areas during change planning.Incident & Problem Integration – Coordinates with incident/problem management to ensure smooth transitions and minimal disruptions.Experience with ITSM / Incident Management ToolsDatabase & Reporting SkillsNetworking & Infrastructure KnowledgeFluency in both French and English is mandatory to communicate effectively with colleagues and partners, both verbally and in writing.Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.Apply now and submit your CV in EnglishWhy become an HCLTechie?At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:Comprehensive benefits package.Global career opportunities and mobility.Flexible work environment supporting work-life balance.Exciting projects and upskilling opportunities to shape your role.Total wellbeing focus: Beyond professional growth, you’ll be able to collaborate with like-minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.