Desktop Support Engineer
il y a 2 semaines
Role : Desktop Support Engineer
Position Overview for Desktop L2 As a Desktop Support Engineer, you will be responsible for providing technical support for hardware and software issues as related to desktop technology within the field of IT Support. This person will provide excellent customer service with a friendly and attentive attitude while handling multiple requests spanning a variety of technologies. The Desktop Support Technician will also upgrade, install and support all necessary hardware and software. Key Responsibilities The Desktop Support Engineer will perform the following tasks: • Deskside support of incidents and service requests: • Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and provide repair action for incidents. • Coordinate with different support level to get the incident fixed. • Install, configure and support new hardware and software for service requests. • Document resolution to desktop issues, propose solutions to root cause problems. • Maintain hardware and software inventories. • Assist with project-based work as needed and as directed by leadership. • Respond to incidents by phone or email customer in a timely manner. • Update customers online ITSM (ServiceNow) ticketing system, inventory/asset management systems as required, and complete appropriate document for customer acceptance. • Support contract SLAs and manage workload to meet those SLAs. • Demonstrate a high level of professionalism, interpersonal skills and team-oriented attitude. • Demonstrate active listening skills with ability to act with sensitivity and empathize with customer's situation. • Demonstrate compassion in a patient care environment in support of overall service provided to the customer. • Document resolutions to desktop issues and propose solutions to root cause problems. • Provide support for L2 & L3 issues. Learn and become knowledgeable of customer products and • May be responsible for resolving more complex supports requests depending on experience. • May provide coaching and mentorship to new team member overtime. We are seeking candidates with the following experience and skills. EDUCATION: • Bachelor’s Degree preferred. Minimum of an associate degree or equivalent Collage Degree and at least 4 -6 year of experience with PC systems, related peripherals, common software programs and Operating Systems. REQUIREMENTS/EXPERIENCE • Strong PC/MAC hardware diagnostics skills. Dell PC HW certified a plus. • Highly skilled in the Break/fix solutions - (mainly HP). • Strong knowledge of Windows 10, MS office suite & 0365 • Knowledge of Mac OS/Apple iOS. • Some experience with Active Directory • Well versed in remote take over tools in support of PCs, Network Printers as well as remote connectivity via VPN. • Virus /Malware eradication skills through normal tools sets. • Experience setting up printers, monitors and IT cabling. • Ability to document processes and procedures. • Independent and trustworthy • Superior customer service and interpersonal skills • Excellent oral and written communication skills. • Must be willing to travel throughout if requested. • Ability to lift 50 lbs.
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Desktop Support Engineer
Il y a 3 mois
Paris, France teceze Temps pleinAbout **Company**: TECEZE is an IT Service Provider across all public and private sectors, Head office located in the UK. We offer a full spectrum of Information Technology services. We help you harness the power of emerging technologies while getting the most out of your legacy IT. Our clients benefit from a true 24/7 support service operation, the...
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Desktop Support Engineer L1
Il y a 3 mois
Paris, France Sharp Brains Ltd Temps plein1- One year Business to Business contract 2-**Experience/Skills**: - 2-4 years of experience in Onsite support - Knowledge and experience on windows 7 OS - Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. - Manage IMAC and desk side support services. - Manage hard and soft break fix services for laptops and...
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Desktop Support
Il y a 3 mois
Paris, France Test Yantra Software Solutions Private Limited Temps plein**Responsibilities**: - Provide smart hand support whenever possible or ask for. - Perform troubleshooting through diagnostic techniques and pertinent questions - Providing Desktop support to end users relating MS-Outlook, Application, Network/Local Printer, Backup, desktop/laptop troubleshooting and many more. - Installation and troubleshooting...
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Desktop Support Engineer
il y a 3 semaines
Paris, France Blupace Limited Temps pleinWhy join us?Blupace is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data &...
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Desktop Support Engineer
il y a 3 semaines
Paris, France Blupace Limited Temps pleinWhy join us?Blupace is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data &...
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Desktop Support Engineer
il y a 3 semaines
Paris, Ile-de-France Blupace Limited Temps pleinWhy join us?Blupace is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data &...
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Desktop Support Engineer
Il y a 3 mois
Paris, France Blupace Temps pleinBlupace is a world-class IT development company that strives to improve its processes constantly. The company has been in business since 2008 and employs over 160+ people in more than 4 countries. Blupace provides innovative software solutions for businesses of all sizes, with a focus on Web & Mob Applications, e-commerce websites, data & Analytics, Field...
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Desktop Support Engineer
Il y a 3 mois
Paris, France Unacademy Temps pleinGood Experience in Mac Support - Provide first/second level contact and problem resolution for customer issues. - Work with Third Party Vendors to remediate complex AV issues as needed. - Provide timely communication on issue status and resolution. - Maintain ticket updates for all reported incidents. - Install, upgrade, support and troubleshoot XP, Windows...
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Desktop Support
Il y a 3 mois
Paris, France Sharp Brains Ltd Temps plein**Desktop Technician** will provide day to day local **Position Responsibilities and Functions** a) Provide first/second level contact and problem resolution for customer issues. b) Maintain ticket updates for all reported incidents. d) Install, upgrade, support and troubleshoot for printers, computer hardware. Performs general preventative maintenance...
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Desktop Support Engineer L1,2
Il y a 3 mois
Paris, France Stechad Outsourcing Ltd Temps pleinA Desktop Support Specialist support computer software integration by diagnosing, IT networking, windows server administrator, office 365, hardware and troubleshooting common problems. Installing new software, Installing new hardware (servers, printers, computer workstations, etc.), Setting up user accounts, permissions and passwords, Overseeing security of...
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Windows Desktop Engineering Team Lead
il y a 20 heures
Paris, Île-de-France oilandgas Temps pleinAbout the RoleWe are seeking a highly skilled Windows Desktop Engineering Team Lead to join our Infrastructure & Support Team in Geneva. As a Team Lead, you will be responsible for managing a high-skilled team of engineers, providing guidance and oversight, and ensuring the timely implementation of TotalEnergies' directives.Key ResponsibilitiesProvide...
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L2 Desktop Support Engineer
il y a 1 mois
Paris, Ile-de-France Allied Worldwide Temps pleinLevel 2 Desktop SupportAbout usWe are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 27 years, we have delivered millions of pounds...
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L2 Desktop Support Engineer
il y a 1 mois
Paris, France Allied Worldwide Temps pleinLevel 2 Desktop SupportAbout usWe are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 27 years, we have delivered millions of pounds...
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IT Support Specialist
il y a 2 jours
Paris, Île-de-France Brilliant CCIT Temps pleinJob DescriptionWe are seeking a highly skilled IT Support Specialist to join our team at Brilliant CCIT. As a key member of our technical support team, you will be responsible for providing expert-level technical support for our clients' desktop and network infrastructure.Key Responsibilities:Desktop Support: Install, troubleshoot, and repair desktops,...
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L2 Desktop Support Engineer
il y a 2 semaines
Paris, France Allied Worldwide Temps pleinAbout usWe are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 27 years, we have delivered millions of pounds in cost savings to our...
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L2 Desktop Support Engineer
il y a 3 semaines
Paris, Ile-de-France Allied Worldwide Temps pleinAbout usWe are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 27 years, we have delivered millions of pounds in cost savings to our...
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L2 Desktop Support Engineer
il y a 2 semaines
Paris, France Allied Worldwide Temps pleinAbout us We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 27 years, we have delivered millions of pounds in cost savings to...
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L2 Desktop Support Engineer
il y a 2 semaines
Paris, France Allied Worldwide Temps pleinAbout us We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 27 years, we have delivered millions of pounds in cost savings to...
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L2 Desktop Support Engineer
il y a 2 semaines
Paris, France Allied Worldwide Temps pleinAbout usWe are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 27 years, we have delivered millions of pounds in cost savings to our...
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Support N2n3 Desktop, Prep, Serveurs
Il y a 3 mois
Paris, France Ardemis Partners Temps plein**Localisation**: Paris **Métier**: Support **Type de contrat**: mission **Salaire**: Selon Profil **Type d'entreprise**: Grand compte **Compétences**: Description de poste **Compétences impérativement exigées**: Compétences BI **o Gestion**: support n2/N3 d’une communauté (FR/ENG) sur la globalité des solutions Tableau **o Expertise...
