Head of Service Line Management
il y a 1 mois
Head of Service Line Management (F/M/D)
Company:
Fime enables its clients to create and launch trusted and secure solutions with consulting and testing services in payments, smart mobility, biometrics, and authentication. With 800+ experts around the world in over 20 locations, Fime is a multi-cultural global leading player its industry.
Inspired by our talented people, we are empowered to take ownership and innovate for the benefit of our clients. Employee growth is therefore our priority, and we demonstrate the appreciation of our people by providing them with opportunities to grow and new challenges both through internal promotion and international mobility.
At Fime, we are constantly evolving and moving forward together thanks to our values:
Enable our customers.
Support each other.
Keep getting better.
Your skills and your differences will be our greatest assets. Join Fime and make a difference
Making innovation possible.
Mission:
Join our dynamic Services team as a leader, managing a global team, driving service line strategy, synergy, and innovation across regions. Collaborate with the SVP Services to align market strategies, support business development, and cultivate a positive, collaborative culture. Ensure performance excellence, customer satisfaction, and continuous improvement while efficiently managing resources and fostering cross-functional collaboration.
ACTIVITIES
Working closely with the SVP Services and managing a global team, your key responsibilities are:
- Lead and manage global Service Line Management (SLM) team, ensuring effective synergy and communication.
- Collaborate with SVP Services to define and execute service strategies aligned with company long term objectives.
- Develop and implement long-term strategies for business growth and market penetration.
- Work cross-functionally with other internal teams and Business Units to achieve customer success goals
- Support SLM in business development and identify new opportunities for growth.
- Stay informed about industry trends, market dynamics, and competitive landscapes.
- Ensure successful execution of Quality Assurance Processes (QAP) and monitor customer satisfaction.
- Drive continuous improvement initiatives to enhance project efficiency and customer satisfaction.
JOB EXPERIENCE
- Minimum of 8 years of experience within the payment or eID industry, ideally from the acquiring and issuing side
- Experience in working with Service Line main standards requirements and certification bodies
- Proven leadership experience, ideally of global teams
KNOWLEDGE & SKILLS
- Bachelor's degree in a relevant field; advanced degree preferred
- Knowledge of ISO 17025 standards
- Fluency in English
- Strong problem-solving and decision-making abilities, particularly in high-pressure situations
- Excellent communication, leadership, and interpersonal skills
- Excellent organizational and follow-up skills to prioritize tasks and meet deadlines
- Ability to work effectively across different regions and time zones
WHAT WE OFFER
- Profit-sharing and company savings plan
- International group on a human scale
- Internal and international mobility
Contract: Permanent contract
Starting date: Asap
Location: Europe (Ideally)
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