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It support technician
Il y a 2 mois
Founded in 2019 with the support of the European Union 🇪🇺, SiPearl embodies Europe's dream of mastering the technological heart of its supercomputers: the microprocessor.
This new generation of microprocessors will first target EuroHPC Joint Undertaking ecosystem, which is deploying world-class supercomputing infrastructures in Europe for solving major challenges in medical research, artificial intelligence, security, energy management and climate with a reduced carbon footprint.
SiPearl is working in close collaboration with its 30 partners from the European Processor Initiative (EPI) consortium - leading names from the scientific community, supercomputing centers and industry - which are its stakeholders, future clients and end-users.
SiPearl is part of French Tech Next 120 programme 2024 class.
🎯 You will be in charge of ensuring the installation and operational guarantee of computer and/or telephone equipment (hardware and software) related to the workstation.
Handling maintenance requests, either remotely or on-site, and addressing incidents reported by users.
Contributing to resolving incidents affecting service quality and continuity at the initial level.
Creating and maintaining user documentation.
Managing and coordinating equipment and workspace installation in the Data Center for new employees (internal and subcontractors).
Providing IT guidance to newcomers and supporting them in handling their workstation and workspace in the Data Center.
Processing or Initiating Support Actions:
Addressing first-level incidents or anomalies: diagnosing, identifying, providing information, resolving, and formulating solutions.
Knowledge base and Documentation
Issuing requests for substantial preventive actions.
🔍 At least a Bachelor's degree (Bac + 2) or equivalent technician-level experience (with internal training).
~Fluent in French and English communication.
~ Personality test - no need to worry, there is no wrong or right answer; Technical interview with Simon , IT application Team leader (1h)
#✔️ Contract: Permanent Contract (CDI)
~ health insurance (70% covered by SiPearl); 5 days per year of remote work from any EU location; illimited access and pre-paid sessions with a practitioner of your choice on our mental health partner app, moka.care; Office: This role is open for our locations in France (Maisons-Laffitte or Grenoble)
~ Awesome activities such as: Hackathons, Training Challenges, Quarterly Kick-off sessions, team events, Company events and much more
~⚠️ Please note that while we do not provide VISA Sponsorship, we are committed to assisting international candidates with the visa application process to the best of our ability.
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