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The University of Bremen is looking for an employee in Information and Communication Technology to start as soon as possible as
Head of IT Unit (f/m/d) "IT Workstations"
Pay group 13 TV-L
The university would like to increase the proportion of women in management positions - and we are particularly looking forward to receiving applications from suitably qualified women in the IT sector
Open to unconventional approaches in research and teaching, the University of Bremen has retained its "character as a place of short distances for people and ideas" since it was founded 50 years ago. Today, around 23,000 people learn, teach, research and work on our international campus. With our study and research profile and as part of the European YUFE network, we assume social responsibility in the region, in Europe and the world.
The University of Bremen sees the digital transformation as a challenging task for the future that must be shaped together. In terms of organization, the university is currently bringing together several central IT units in order to ensure effective, service-oriented work in research, studies, teaching and administration that is geared towards the needs of users.
We are looking for a committed and experienced person to take responsibility for IT services relating to the equipment and support of IT workstations for our academic and administrative staff. The aim is to expand existing structures and adapt processes in order to provide IT services with the highest quality of service.
What are the main tasks that await you as head of the "IT Workstations" department?

Organizational and technical development of the IT workstations area of responsibility, including the service desk, in line with strategic goals
Establishing and implementing IT service management processes, IT documentation and ensuring compliance with service agreements
Management and operational support of services for setting up and maintaining IT devices at the workstations of all university employees
Procurement of hardware and software as well as technical advice for users of all organizational units of the university (e.g. departments, working groups, divisions, departments)
Supervision and training of trainees in the field of IT, with a focus on system integration
A completed academic degree (Bachelor's, Master's, Diploma) in IT or proven comparable qualifications and knowledge
A completed trainer aptitude test or the willingness to complete it
Sound knowledge of IT service management and process optimization
Comprehensive knowledge of overarching IT topics: Experience in 1st and 2nd level support as well as good knowledge of various operating systems (Windows, Linux, MAC), experience in dealing with ticket systems
Knowledge of English (B1).
A secure position in the public sector with challenging activities in an exciting university environment in a city worth living in,
Personal responsibility and a wide range of creative opportunities to actively develop the IT service structures further,
An extensive range of training and development opportunities,
Targeted health promotion programs, including an offer for a company fitness membership,
A subsidized job ticket for local public transport.
If required, we will be happy to support you in your management role with collegial advice, further training and coaching.
The university is family-friendly, diverse and sees itself as an international university. We therefore welcome all applicants regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.