Remote Technical Support Engineer

il y a 2 semaines


Paris, Île-de-France Life Centered Therapy Temps plein
WHO WE AREReady to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital propertiesWe also know that a happy team is a productive team, that's why at AB Tasty, we're not just about delivering top-notch digital experiences - we're committed to nurturing our team and their professional journeys.As a Technical Support Engineer, part of the AB Tasty Clients Team and supports our key accounts through various channels (web & web mobile) in order to use our conversion optimisation solution with maximum efficiency. Tech Stack:Python, JavaScript, HTML, CSSCollaboration tools: Slack, Jira, Confluence, and moreTravel:occasional travel to client sites or team-building eventsYOUR MISSIONProvide technical support in the implementation of A/B tests and personalisation campaigns, including dynamic content (e.g. Angular, React.js), custom JS scripts and integrationsManage and evaluate client requests and liaise with partner/product teams as requiredAnalyse, identify and evaluate new optimisation opportunities from technical, analytical or qualitative sourcesSupport the Customer Success team with technical pre-sales and new client onboardingConduct campaign feasibility studies and propose the best solution to meet the client's needs within the capabilities of the toolWHAT YOU WILL BRINGKnowledge of JavaScript, HTML and CSS is essential2-5 years of experience in PythonStudies in web design, IT, usability/UX and development (especially with TypeScript) are a plusThoughtfulness and a deep sense of learning.You are a team player who is willing to share ideas and experiences and bring constructive ideas to the teamFluency in English. That's why you'll need to be fluent in reading, writing and speaking English. Spanish, German or French) are a plusIf you don't meet 100% of these qualifications, tell us why you'd still be a great fit for this role in your applicationYou'll have the chance to make a real difference by delivering meaningful results that directly impact our clients' success - an experience that's both rewarding and educationalEmpowerment and growth: take ownership of your work and enjoy the freedom to excel without micromanagement. As part of a collaborative, international team spanning 8 countries, you'll have the autonomy to chart your own path while contributing to our collective growthFlexible work: enjoy a balanced work schedule, with up to 3 days of remote work per weekCentrally located office & various perks: work in a vibrant space in the 3rd arrondissement of Paris, and enjoy various benefits: meal vouchers (Swile), health insurance (Alan), mobility and Gymlib passes, additional days off, and support for remote working expensesDETAILSContract: permanent (full-time)Location: 64-66 rue des Archives, 75003 ParisRemote: hybrid, with up to 3 remote days per week
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