Autonomous & IoT Remote Support - EMEA
il y a 4 semaines
Join to apply for the Autonomous & IoT Remote Support - EMEA role at Nilfisk.This is a key role for ensuring high performance and uptime of Nilfisk’s growing fleet of connected and autonomous cleaning equipment, providing advanced remote support and issue diagnostics for field service operations, primarily across the EMEA region but as part of a global support setup. The Autonomous & IoT Remote Support works closely with local Field Service Technicians, Technical Support teams, Autonomous TST* team and external technology partners to identify and resolve SW/HW and connectivity issues related to the operating fleet of IoT connected and autonomous machines. An integral part of the role is to support quality management processes by creating technical failure reports (TFR) for the autonomous floorcare portfolio and assist in advancing open cases in the 8-step quality management process. In addition to the day-to-day support role, you will collaborate with the Autonomous TST team on developing technical documentation and training content for Field Service Technicians in terms of instructions, presentations, videos and recorded/live webinars etc.TST = Technical Specialist & TrainerAs a Remote Support Engineer, your primary tasks will be:Perform real-time remote troubleshooting of autonomous and manual IoT connected machines in the field.Follow up on open cases and gather learnings from closed cases.Contribute to quality management flows (investigation and documentation of issues and resolutions) in Nilfisk TFR system.Conduct technical analysis of machine failures, looking for serial SW/HW and connectivity issues and bugs in the machines and report them to the Autonomous & IoT TSTs and external technology partners.Work closely with the Autonomous & IoT TSTs in developing, documenting and communicating technical insights to key stakeholders (e-learning, webinars etc.).Occasionally travel internationally to attend technical training/onboarding events, participate in equipment tests and reviews, meet with technology partners etc.Qualifications:Bachelor’s degree in electrical, mechanical engineering, computer science or significant equivalent work experience.Strong knowledge of robotics and robotic systems, preferably from cleaning machines.3-5 years’ experience in a technical service/support role, either remote or field operations.Ability to understand electrical diagrams and troubleshoot complex electrical systems.Experience working with GUI engineering and service tools.Experience working in a Linux environment and with terminals, or ability to learn.Ability to use remote desktop applications for Windows and other environments to monitor the fleet and troubleshoot individual machines.Personal skills:Excellent in providing technical support to front-end personnel through remote media.Curiosity and persistence to get to the bottom of issues and follow them through until they are resolved.Ability to manage multiple tasks and cases in a structured and organized manner.Excellent communication skills, presentation and interpersonal skills.Good at developing remote relationships across the organization and working cross-functionally to get results.Can work in fast changing environments with different severity and priority situations.Interest in learning and mastering new technologies and support tools.Location:Any EMEA country. Preferably from a Nilfisk location with access to cleaning machines.Alternatively, within reasonable driving distance to a Nilfisk location with access to cleaning machines for occasional trips.Willingness to travel occasionally primarily within the EMEA region but also globally.Fluent in English reading and writing at technical level.Good technical language skills in German or French are an advantage but not required.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionProject Management, Design, and EngineeringIndustriesMachinery Manufacturing #J-18808-Ljbffr
-
Autonomous & IoT Remote Support - EMEA
il y a 4 semaines
Paris, France Nilfisk, Inc. Temps pleinJoin to apply for the Autonomous & IoT Remote Support - EMEA role at Nilfisk.This is a key role for ensuring high performance and uptime of Nilfisk’s growing fleet of connected and autonomous cleaning equipment, providing advanced remote support and issue diagnostics for field service operations, primarily across the EMEA region but as part of a global...
-
Senior Engagement Manager
il y a 4 semaines
Paris, France Remote Woman Temps pleinsh Platform-as-a-Service (PaaS) removes the complexities of cloud infrastructure management and optimizes development-to-production workflows, reducing the time it takes to build and deploy applications. We provide 24x7 support, managed cloud infrastructure, and automated security and compliance with an all-in-one PaaS. We give our customers complete control...
-
Lifecycle Specialist Support
il y a 7 jours
Paris, France Remote Temps plein**About Remote**: **All of our positions are fully remote. You do not have to relocate to join us!** **What this job can offer you**: - Own and drive Contracts Management processes within Remote's Lifecycle Operations team - Scout, engage and onboard new vendors, training partners and health centres to carry out all necessary occupational health and safety...
-
Manager, Support
il y a 4 semaines
Paris, France Remote Woman Temps pleinAbout Platform.shThe Platform.sh Platform-as-a-Service (PaaS) removes the complexities of cloud infrastructure management and optimizes development-to-production workflows, reducing the time it takes to build and deploy applications. Delivering efficiency, reliability, and security, giving development teams both control and peace of mind. Built for...
-
IoT Engineer
il y a 2 semaines
Paris, Île-de-France Floware Temps pleinFloware Greater Paris Metropolitan RegionFloware is on the lookout for an IoT Engineer Intern to join our team starting in February 2025.As a cutting-edge startup focused on transforming the mobility and environmental impact domains, we leverage the latest in IoT and AI technologies to provide strategic decision-makers with comprehensive, factual analyses of...
-
Support Engineer
il y a 4 semaines
Paris, France Coatue Management L.L.C. Temps pleinSupabase is an open-source database platform built by developers for developers. Supabase adds auth, realtime, storage, restful APIs, and edge functions to Postgres.We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a...
-
Remote Support Engineer
il y a 4 semaines
Paris, France Coatue Management L.L.C. Temps pleinWe are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix and works closely with the product engineering and growth teams.Provide initial and timely responses to all support cases for a...
-
Head of Gas Sales EMEA
il y a 4 semaines
Paris, France Viking EMEA Temps pleinViking EMEA is actively expanding and in order to enhance our position on the gas market we are looking for the right person to join the team as the Head of Gas Sales. The Head of Gas Sales EMEA is responsible for increasing sales of Gas suppression for Viking’s Gas systems portfolio across EMEA.The Head of Gas Sales will report to the Sales Director and...
-
Api Support Engineer
il y a 4 jours
Paris, France AssemblyAI - Remote Temps plein**AssemblyAI is an AI company - we build powerful models to transcribe and understand audio data, exposed through simple APIs.** Hundreds of companies, and thousands of developers, use our APIs to both transcribe and understand millions of videos, podcasts, phone calls, and zoom meetings every day. Our APIs power innovative products like conversational...
-
Customer support specialist
il y a 4 semaines
Paris, France ServiceNow Temps pleinFast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Job DescriptionWe are offering a "strategic customer engagements" role to work as a trusted partner to our EMEA President by driving cross-functional alignment and ensuring the best...
-
Outbound Sales Development Representative
il y a 17 heures
Paris, Île-de-France Remote Temps pleinAll of our positions are fully remote. You do not have to relocate to join us What this job can offer:Sales helps our prospective customers and active customers to fully experience our Global HR Platform. Sales is the team responding to incoming queries and helping customers understand how to maximise Remotes full suite of products to meet their...
-
Outbound Sales Development Representative
il y a 17 heures
Paris, Île-de-France Remote Temps pleinAll of our positions are fully remote. You do not have to relocate to join us What this job can offer:Sales helps our prospective customers and active customers to fully experience our Global HR Platform. Sales is the team responding to incoming queries and helping customers understand how to maximise Remotes full suite of products to meet their...
-
Store Planner, Emea
il y a 5 jours
Paris, France Jacques Marie Mage, Inc Temps plein**Employee must sit in our JMM Paris Office** Founded in 2014 by Jerome Jacques Marie Mage, Jacques Marie Mage is a Los Angeles-based producer of limited-edition designer goods specializing in the micro-production of luxury eyewear for a clientele of discerning tastes. With each new collection, JMM embraces a unique palette of precious materials, rich...
-
EMEA Marketing Manager
il y a 4 semaines
Paris, France Canonical Temps pleinCanonical is looking for regional marketing specialists who will be responsible for developing long-term marketing strategy and executing campaigns for EMEA across a diverse range of products and industries to support our growth strategy. This is a hands-on, multi-disciplinary and dynamic position, requiring close collaboration with the regional Sales Teams,...
-
[STAGE] IoT Engineer
il y a 4 semaines
Paris, France Floware Temps pleinFloware Greater Paris Metropolitan RegionFloware is on the lookout for an IoT Engineer Intern to join our team starting in February 2025.As a cutting-edge startup focused on transforming the mobility and environmental impact domains, we leverage the latest in IoT and AI technologies to provide strategic decision-makers with comprehensive, factual analyses of...
-
Internship - Product Marketing Assistant EMEA - - January 2025
il y a 18 heures
Paris La Défense Cedex, France Smashbox Temps pleinStarting January 2025 - 6 months About Us The Estée Lauder Companies Inc. is one of the world's leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. The company's products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series,...
-
Legal Counsel Emea
il y a 3 jours
Paris, France Lightspeed Commerce Temps plein**Amsterdam / Berlin / Ghent / London / Paris / Remote - **Legal** EMEA** At Lightspeed, we are dedicated to bringing cities and communities to life by powering small and midsize businesses. We're looking for a Legal Counsel located in Europe to join our team. You'll contribute to developing and scaling the legal services we provide across the business. You...
-
Senior/Staff Support Engineer
il y a 2 semaines
Paris, France Wayfinder Temps pleinSupabase is an open-source Firebase alternative built by developers for developers. Supabase adds auth, realtime, storage, restful APIs, and edge functions to Postgres.We are seeking Senior/Staff level Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is...
-
EMEA Support Delivery Manager
il y a 2 semaines
Paris, Île-de-France Gruppe Louis Vuitton Temps pleinDepuis 1854, les femmes et les hommes de Louis Vuitton partagent le même esprit d'excellence et réinventent chaque jour leur métier. Chaque parcours est un véritable voyage, nourri d'émotion et de conquête, d'envie et d'audace. Aujourd'hui, dans un contexte de forte croissance, Louis Vuitton vous invite à imaginer votre propre voyage en rejoignant nos...
-
Senior Legal Specialist
il y a 7 jours
Paris, France Remote Temps plein**About Remote**: **All of our positions are fully remote. You do not have to relocate to join us!** **What this job can offer you**: This is an exciting time to join Remote and make a personal difference in the global HR-tech space as a **Legal Associate - Employment (internally we call this a Legal Specialist)**, joining our Legal Team as an Employment...