Travel Unit Services Operations Lead

Job Title

Assurez-vous de lire attentivement les informations concernant cette opportunité avant d'envoyer votre candidature.
Travel Unit Services Operations Lead (Budget & Resource)
The Travel Unit Services Operations Lead (Budget & Resource) is responsible for strengthening how Travel Unit Professional Services Engineering plans, monitors and steers its budget, capacity and resource needs.

The role serves as a cross-functional operations lead for Services Engineering, ensuring financial indicators, demand trends, capacity planning and workforce requirements are connected through a reliable operating framework. By bringing structure, transparency and coordination to complex topics across multiple organizations, the role enables informed decision-making, effective prioritization and predictable delivery capacity.

The position will operationalize and continuously improve the Services resource and budget management model across Travel Unit, with a particular focus on the AIR-SEE organization and its interfaces with other Travel Unit organizations. The role leads the Travel Unit Services capacity management program, supports budget and resource governance, acts as a key Engineering interface with Business Operations Planning (BOP), and coordinates the end-to-end lifecycle of resource and recruitment requests.

Capacity Planning and Resource Management

- Lead the Travel Unit Services capacity management program, aligning budget, workforce capacity, skills, recruitment plans and demand forecasts through the R.A.D.A.R. (Resource Allocation, Demand and Recruitment) framework.
- Develop and maintain an operating model that connects budget allocation, Full-Time Equivalent (FTE) capacity, workforce footprint and recruitment activities with portfolio priorities and anticipated demand.
- Coordinate resource planning, hiring needs, workload visibility and capacity monitoring across Services Engineering and relevant stakeholder groups.
- Establish reporting, governance routines and Key Performance Indicators (KPIs) that provide visibility into capacity, recruitment progress, workload and demand gaps.
- Drive continuous improvements to workforce planning processes, data quality, reporting and decision-making practices.

Budget Management and Financial Steering

- Manage assigned transversal budget lines, ensuring accurate planning, forecasting, monitoring and reporting.
- Support budget owners by facilitating collaboration across Engineering, Finance, Business Operations Planning (BOP) and business stakeholders.
- Consolidate budget inputs, identify risks and variances, and recommend corrective actions to support financial objectives.
- Prepare business cases and arbitration requests with clear rationale, quantified impacts and decision options.
- Promote fact-based decision-making through meaningful financial and operational reporting.

Stakeholder Coordination and Governance

- Partner with Engineering, Finance, People & Culture (P&C), Lean Portfolio Management (LPM), delivery teams and business stakeholders to align priorities, governance and decision-making.
- Act as the primary Engineering contact for budget and resource topics with Business Operations Planning (BOP).
- Translate Engineering priorities and constraints into operational and financial insights to support planning and arbitration discussions.
- Facilitate governance forums, escalation paths and recurring reviews to ensure timely visibility and resolution of capacity or budget challenges.
- Foster alignment, transparency and shared understanding across stakeholders by making assumptions, dependencies and risks visible.

Resource Demand and Recruitment Follow-up

- Collect, structure and monitor resource and recruitment requests, ensuring clarity of scope, timing, location, funding and approval status.
- Coordinate approval processes with Engineering leadership, People & Culture (P&C), Business Operations Planning (BOP) and governance forums.
- Maintain end-to-end visibility of resource requests from demand identification through approval, recruitment and staffing progress.
- Report on recruitment status, pending decisions, bottlenecks, workforce ratios and delivery risks.
- Support proactive workforce planning by identifying opportunities to improve predictability, simplify processes and reduce lead times.

Key Interfaces

- Services Engineering leadership teams.
- Business Operations Planning (BOP), Finance and People & Culture (P&C) stakeholders.
- Lean Portfolio Management (LPM) and delivery organizations.
- Budget line owners and recruitment stakeholders across Travel Unit.
- Portfolio, business and operational governance forums.

Success Measures

- Capacity management governance, reporting and planning processes are established, understood and consistently followed.
- Budget monit