Global Network

Unbefristet festangestelltJob Description:Pluxee is a global player in employee benefits and engagement that operates in 31 countries.

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Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

We are looking for a Lead Network & SASE RUN Expert to strengthen our Global Network & SASE Operations.

This role is responsible for Level 3 (L3) RUN activities, ensuring the stability, performance, and security of our global network and SASE platforms.

The position acts as a technical escalation point, driving resolution of complex incidents, improving operational excellence, and contributing to continuous service improvement across regions.#
Job Title:
Europe Lead Network & SASE RUN Engineer
Location:
Issy-les-Moulineaux (Partly Remote possible)
Type:
Full-time
Language:
English (mandatory)
Experience:
Senior / Expert#
Role Overview
We are looking for a
Lead Network & SASE RUN Expert
to strengthen our Global Network & SASE Operations.This role is responsible for Level 3 (L3) RUN activities, ensuring the stability, performance, and security of our global network and SASE platforms.The position acts as a technical escalation point, driving resolution of complex incidents, improving operational excellence, and contributing to continuous service improvement across regions.#
Key Responsibilities
###
L3 Operations & Incident Management
* Act as the primary escalation point (L3) for complex incidents and service requests.
* Lead advanced troubleshooting and root cause analysis (RCA) for network and SASE issues.
* Ensure timely resolution aligned with SLA/MTTR objectives.###
Network & SASE Operations
Operate and support global network infrastructure, including:
* Cloud Networking (Azure): VNet, Application Gateway, Load Balancer, ExpressRoute, VPN Gateways
* Security: Palo Alto NGFW
* SASE: Zscaler ZIA / ZPA (policy, access, troubleshooting)
* Core Services: DNS, IPAM###
Operational Excellence & Continuous Improvement
* Identify recurring issues and drive permanent fixes with engineering teams.
* Contribute to automation initiatives (reducing manual operations).
* Optimize network performance and ensure proactive monitoring and alerting.###
Governance & Processes
* Ensure strict adherence to ITIL processes (Incident, Problem, Change).
* Maintain high-quality technical documentation, runbooks, and knowledge base.
* Support global standards enforcement and alignment with intetnal policies.###
Collaboration & Support
* Work closely with Global Network, Security, Cloud Architecture, and regional teams.
* Support major changes, deployments, and critical events. xuezdbg
* Participate in on-call rotation for critical incident coverage.#
Required Skills & Experience
###
Technical Expertise
* Strong networking fundamentals: TCP/IP, BGP, OSPF, routing & switching, SD-WAN
* Cloud networking (Azure): VNet, NSG, Load Balancer, ExpressRoute, VPN
* Security: Palo Alto firewalls (advanced operations)
* SASE: Zscaler ZIA / ZPA
* Core services: DNS and IPAM###
Operational Skills
* Strong experience in L3 support in enterprise environments
* Proven ability to handle critical incidents under pressure
* Solid understanding of ITIL (v3/v4)###
Soft Skills
* Strong analytical and troubleshooting mindset
* Clear communication and stakeholder management
* Ability to work in a global, multi-region environment#
Preferred Qualifications
* Certifications (one or more): Cisco CCNP / CCIE Palo Alto PCNSE Microsoft Azure Network Engineer Zscaler ZCCP / ZCP ITIL v4
* Experience in global enterprise environments
* Previous role as Lead / Senior L3 Engineer#
What We Offer
* A key role in global Network & SASE operations
* Exposure to cutting-edge cloud and Zero Trust technologies
* Opportunity to shape and improve global operational practices
* A collaborative, international environment