Genesis OR Consultant

Company DescriptionAt Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.
As a pioneer and leading company in the field of robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.
Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

Job Description
Primary Function of Position:The Genesis OR Consultant plays a key role in supporting hospitals and surgical teams by delivering both onsite and remote consulting services. This role is focused on identifying and implementing best-in-class practices for da Vinci Surgery across areas such as robotic program standardization, operational efficiency, team training, cost management, and block time utilization.
Working in close partnership with hospital leadership and cross-functional teams including Sales, Marketing, Customer Training, Customer Service, and Technical Support. The consultant ensures that each customer is equipped to successfully launch, optimize, and sustain a high-performing robotic surgery program.
Roles and

Responsibilities:
Build and Maintain Expert KnowledgeDevelop deep expertise in the use, application, troubleshooting, and proper handling of Intuitive technologies, instruments and accessories.
Territory and Time ManagementIndependently manage your assigned territory, balancing customer consulting engagements with administrative responsibilities.
Plan and Execute Consulting ProgramsDesign and deliver targeted Genesis OR consulting and educational initiatives to strategically selected customer accounts.
Lead Complex Customer EngagementsDrive long-term, multi-layered consulting engagements by collaborating with hospital stakeholders and cross-functional Intuitive teams (Sales, Services, Marketing, Customer Training) to provide customized, actionable solutions.

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This includes:Utilize DMAIC Lean problem solving approaches to improve existing processes        Identifying challenges, utilization barriers, and strategic opportunitiesAligning with hospital key stakeholders on priorities and implementation plansTracking progress and maintaining regular communication based on shared timelinesDeliver High-Impact Consulting ServicesProvide in-person and virtual consulting services focused on key operational areas such as:New system integrationStaff training and onboardingWorkflow standardizationProgram ManagementCost containment strategiesReprocessing SupportCross-Team Collaboration and Knowledge SharingPromote strong collaboration among Genesis and cross-functional partners to meet shared implementation goals and customer success milestones.
Data Analysis and Insight GenerationAnalyze customer usage patterns and performance data to tailor consulting engagements and demonstrate value through measurable outcomes.
Collaborate Across FunctionsWork closely with Sales and Marketing to ensure alignment on customer strategy and execution.
Engage with internal stakeholders to define, measure, and continuously improve the quality and impact of Genesis content and services.
Event and Program SupportActively support internal and customer-facing Genesis and Intuitive events, including conferences, congresses, and training sessions (virtual and live).
Support New Product LaunchesParticipate in the rollout and adoption of new Intuitive products and solutions, including training and integration planning.
Customer Feedback and Issue ReportingProactively gather and report customer feedback or concerns through appropriate internal channels to ensure rapid resolution and continuous improvement.
QualificationsRequired Knowledge, Skills, and

Experience:
Bachelor’s degree (B.
A./B.
S.) preferred; equivalent clinical, medical, or healthcare-related experience also c