VVIP IT Support Engineer support

This role is engineer assigned to provide dedicated, white-glove IT support to executive leadership, including Presidents, Board Members, Chiefs of Staff, and Executive Assistants. The engineer will serve as the Single Point of Contact (SPOC) for all IT-related issues and requests, ensuring seamless, confidential, and high-priority support aligned with executive productivity and business continuity needs.

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About The Opportunity

This role is engineer assigned to provide dedicated, white-glove IT support to executive leadership, including Presidents, Board Members, Chiefs of Staff, and Executive Assistants. The engineer will serve as the Single Point of Contact (SPOC) for all IT-related issues and requests, ensuring seamless, confidential, and high-priority support aligned with executive productivity and business continuity needs.

Role & Responsibilities

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• Provide on-site and remote white-glove IT support to executive stakeholders.
  
• Own end-to-end incident and service request management, coordinating with internal IT, cybersecurity, infrastructure teams, and external vendors.
  
• Support Apple devices (MacBook, iPhone, iPad) and Windows devices (Laptops, Surface) including setup, troubleshooting, OS updates, configuration, and replacement coordination.
  
• Deliver Microsoft 365 support including Outlook, Teams, OneDrive, SharePoint, Office apps, and collaboration services.
  
• Offer personalized concierge services with rapid response, proactive support, and technology advisory for executive productivity.
  
• Support executive and leadership events including financial result announcements, Town Halls, and Viva Engage events — including AV coordination, rehearsals, backup equipment, and failover planning.
  
• Provide remote travel support for executives, coordinating with local Danone IT teams during international and extended overseas stays. Manage major incidents impacting executives with priority handling, escalation, and stakeholder coordination.
  
• Adhere to service coverage: Monday–Friday 08:00–19:00 CET; off-hours/weekends/bank holidays 09:00–17:00 CET (remote on-call); post-primary support 24x7.
  

Skills & Qualifications
Must-Have

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• Proven experience supporting executive-level stakeholders with high confidentiality and responsiveness.
  
• Hands-on experience with Apple and Windows devices, including setup, troubleshooting, and configuration.
  
• Proficiency with Microsoft 365 suite: Outlook, Teams, OneDrive, SharePoint, Office apps.
  
• Experience supporting collaboration platforms including Viva Engage and Teams Town Halls.
  
• Ability to coordinate with cross-functional IT teams, cybersecurity, and external vendors.
  
• Availability to provide on-call support during off-hours, weekends, and bank holidays as required.
  
• Willingness to undergo Danone’s security screening and provide required documentation (legal name, contact, email, photo ID).
  

Preferred

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• Experience supporting global executives during international travel.
  
• Familiarity with AV coordination and event technical support for high-stakes corporate events.
  
• Knowledge of Danone’s security, privacy, and compliance policies (to be provided in writing).
  

Benefits & Culture Highlights

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• Dedicated 24x7 support coverage (with defined exceptions for night support).
  
• Access to all required tools, systems, devices, and administrative permissions provided by Danone.
  
• Opportunity to work directly with C-suite and executive leadership in a high-impact, confidential support role. xuezdbg
  
• Flexible support model with emphasis on executive satisfaction, responsiveness, and business impact mitigation (no formal SLAs, delivered on ASAP/Best Effort basis).
  

Skills: leadership,device configuration,executive support,office applications,service request management,viva engage,vendor coordination,outlook,teams,onedrive,travel support,apple devices,cybersecurity coordination,event support,microsoft 365,os updates,incident management,av coordination,windows devices,sharepoint,endpoint support