Global Control Tower Management Senior Specialist

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world.

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Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.We believe that our employees are the key to our success.

We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.

That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.At CEVA Logistics, we Rise in Motion.

 Your career is always on the move, growing as fast and as far as your ambition takes you.

Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world.

The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact.

This is more than a job. It’s a journey on which you rise. YOUR ROLE1.Control Tower of FVL Liner RORO: This role performs operations and customer service tasks for all RORO trades of FVL Liner as an operation, customer window, focusing on the implementation of new Chinese tradesEnsure the smooth execution of RORO shipments while maintaining strong communication with customers and internal teams.Manage customer accounts, process documentation and adapt to rapidly changing logistics needs.Act as a critical liaison between customers, government agencies, and internal stakeholders, ensuring compliance, timely transactions, and customer satisfaction.Strengthen local representation for CEVA Liner by identifying business development and promote our services.2.

Transformation support for FVL Liner : This role plays a key role on diagnosis, design and implementation of continuous improvement projectSupport continuous improvement of the control tower activitiesCoordinate the integration of the CiC control tower team into the liner’s organizationOversee the launch of new trade lane and establishment of new control tower in new countries where neededTravel to ensure onboarding and standard implicationPlay a proactive roll in launching new project to improve service quality and efficiencyWHAT ARE YOU GOING TO DO?Customer Account ManagementServe as the primary point of contact for assigned customer accounts.Build and maintain strong customer relationships while ensuring alignment with their logistics needs.Keep customer profiles updated and provide regular communication on shipment status, requirements, and service performance.Ensure a high level of customer satisfaction through proactive account management.Shipping Coordination & DocumentationCoordinate the execution of RORO shipments across all assigned trade lanes.Process shipping documentation and customs releases while ensuring compliance with applicable regulations.Manage vessel arrivals and coordinate cargo delivery according to customer forecasts and operational requirements.Act as a key liaison between customers, government authorities, carriers, and internal stakeholders.Operational ExcellenceMonitor and adjust transportation plans to meet evolving customer demands.Collaborate with internal teams and systems to ensure efficient operations and accurate data management.Maintain smooth cargo flow and provide timely operational updates to all stakeholders.Support the continuous improvement of Control Tower processes and activities.Problem Solving & AnalyticsAnalyze customer forecasts, cargo volumes, and operational data to identify trends and opportunities for optimization.Anticipate operational challenges and implement practical, cost-effective solutions.Contribute to performance improvement through data-driven decision making.Transformation & Project SupportSupport the diagnosis, design, and implementation of continuous improvement projects.Coordinate the integration of the CiC Control Tower team into the FVL Liner organization.Participate in transformation initiatives aimed at improving operational efficiency and service quality.Contribute proactively to the launch of new projects and process improvements.Implementation of New Trade LanesSupport the launch of new RORO trade lanes and business activities in new countries.Coordinate the establishment of new Control Tower operations where required.Travel as needed to support onboarding activities, process implementation, and operational standardization.Strengthen CEVA Liner's local presence by identifying business development opportunities and promoting our services.WHO ARE WE LOOKING FOR?Master's degree in Logistics, Supply Chain Management, Transporta