Proximity Support Lead
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Join HCLTech
Toutes les compétences, qualifications et expériences pertinentes dont un(e) candidat(e) retenu(e) aura besoin sont listées dans la description suivante.
HCLTech is a global tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion.
HCLTech France: +500 HCLTechies. Offices: Paris, Lyon, Toulouse and Blagnac.
We are seeking for a Proximity Support Lead to fill multiple position to join our team at a client’s facility in Paris, Île-de-France, France.
Important details
- 4 days onsite
- Language: French (C1) + English (B2)
- Years of experience: 5+years
Overview:
Global role responsible for governance and orchestration of on-site support activities across countries ensuring consistency and performance.
Responsibilities:
- Coordinate global proximity support activities
- Manage local IT and vendor ecosystem
- Align L1/L2 with field and L3 support
- Monitor SLA/KPI and reporting
- Manage assets lifecycle and logistics
- Ensure security compliance
- Coordinate incident field activities
- Drive continuous improvement
Mandatory skills:
- Experience in proximity/field support management
- Strong understanding of workplace environments
- Knowledge of ITIL processes
- Vendor and stakeholder management
- Ability to manage distributed teams
Appreciated skills:
- Transformation program experience
- Asset lifecycle management
- Ticketing tools knowledge
- Security awareness
- International environment experience
Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment.
Apply now and submit your CV in English
Why become an HCLTechie?
At HCLTech, we offer diverse opportunities to learn, innovate, and fast-track your career. You'll work with global clients and industry-leading experts, gaining access to mentorship and rewarding growth paths. Our people-friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive.
We believe in doing things differently, offering hands-on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech:
- Comprehensive benefits package.
- Global career opportunities and mobility.
- Flexible work environment supporting work-life balance.
- Exciting projects and upskilling opportunities to shape your role. xuezdbg
- Total wellbeing focus: Beyond professional growth, you’ll be able to collaborate with like-
minded colleagues to drive meaningful impact through initiatives like our CSR Council, Diversity Council, Women Connect, and many more.
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