Customer Support

Il y a 6 mois


Les Ulis, France Kicklox Temps plein

**L'offre**:
**Secteurs**
Aéronautique

**Missions à réaliser**
Safran est un groupe international de haute technologie opérant dans les domaines de la propulsion et des équipements aéronautiques, de l'espace et de la défense. Implanté sur tous les continents, le Groupe emploie plus de 92 000 collaborateurs pour un chDescriptif missionSafran Data Systems, entité du groupe Safran, conçoit et fabrique une large gamme de produits et solutions dans les domaines de la télémesure bord & sol, du traitement embarqué de l'information, de l'acquisition et enregistrement de données, du contrôle satellite et de la télédétection. Au sein du Service Support Client de la Business Unit On-Board & Testing, la mission du Customer Support Manager (CSM) est d'obtenir et maintenir la satisfaction des clients Utilisateurs / MRO / Distributeurs en exploitation sur les produits. Le CSM assure la coordination et l'interface entre les différents métiers impliqués (Administration des Ventes, Direction Engineering, Ateliers de réparations, Logistique et approvisionnement, Ventes ) pour le respect des obligations contractuelles avec le Client. Dans ce cadre, vos activités principales seront les suivantes : - Assurer le management des contrats de maintien en condition opérationnelle et des réparations (dont validation des devis et commandes avec l'ADV, rapports d'avancement et d'obsolescence, revue de performances). - Assurer la satisfaction client à travers la tenue du TAT de réparation de l'atelier (pilotage des revues de performance client) ainsi que la sortie des devis/offres et des indicateurs du Service - Exploiter le RETEX et la liste des équipements livrés et à livrer avec leurs informations de coût, prix, date en vue contribuer à l'élaboration des propositions commerciales en coopération avec le Commercial du Service Client - S'assurer de la tenue du coût des services et du respect des engagements contractuels (livrables matériels, logiciels, documentaires, rapports). - Participer à l'anticipation de stock composant obsolète (dans le cadre d'un contrat MCO) pour couvrir les approvisionnements longs délais ou éléments hors cycle de fabrication (obsolète) - Participer aux réunions et suivi des faits techniques concernant les produits du Support Client et de la Ligne de Produit - Représenter le client sur les besoins associés aux contrats de services, participer à l'élaboration des offres de Services et promouvoir les Services de Safran Data Systems - Veiller à la bonne administration des garanties contractuelles ou produits de ses clients - Être l'interface privilégiée des clients sur leurs besoins opérationnels concernant les services (assurer les visites clients) - Être force de proposition pour maintenir et améliorer le support aux clients - Suivre les alertes d'obsolescence et les demandes de modifications de la Ligne de Produit

**Modalités**
- Date de démarrage : dès que possible
- Candidats recherchés : 1
- Expérience : 2+ ans
- Type de contrat : CDI, Temps complet
- Rémunération : selon expérience
- Localisation : Les Ulis, France

Les offres proposées sur Kicklox comprennent généralement des caractéristiques et avantages classiques:

- Journée de travail de 8h du lundi au vendredi (en particulier pour les CDI)
- Primes et gratifications trimestrielles et/ou mensuelles
- Tickets restaurant
- Mutuelle d’entreprise

**Le profil recherché**:
**Description du profil**
Diplômé-e d'un BAC+5, vous bénéficiez d'une première expérience dans la relation client, de préférence dans l'Aéronautique ou la Défense. Vous disposez d'un bon relationnel et faites preuve d'adaptabilité. Vous présentez d'importantes capacités de négociation. Votre Anglais est courant. ** Soucieux de la flexibilité au travail, Safran Data Systems a signé un accord télétravail vous permettant de préserver votre équilibre vie personnelle et vie professionnelle, et d'aménager votre organisation professionnelle. Situé à 30 minutes de Paris, avec un accès bus depuis la gare de Massy, notre établissement des Ulis se situe à proximité de grandes zones commerciales, dispose d'un restaurant d'entreprise, d'un parking aménagé pour accueillir les voitures & deux roues et est équipé de bornes électriques de recharge. Vous souhaitez faire partie de l'aventure d'une Entreprise en croissance tout en bénéficiant du support d'un grand Groupe ? Rejoignez Safran Data Systems et devenez acteur de la transformation digitale de l'industrie aérospatiale et de la défense

**Langues**
Français


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