Sales Operations Specialist

il y a 2 semaines

Paris e, France CAKE Temps plein

At CAKE we inspire the world towards a zero-emission society by designing and building high performance electric mopeds and motorbikes. Our mission is to speed up the world’s journey towards a zero emission society, while enhancing excitement and fun. Since day one, that has been at the very heart of our company. We intend to keep it that way.

**About the role**

We are looking for a Sales Operations Specialist who is passionate about structure, and service and enjoys being a cog in the wheel in a fast-paced environment.

You will be responsible for supporting CAKE’s sales and service team with the operational support required. At CAKE we have a Direct to Consumer business model and provide a premium experience to our customers.

You will act as a bridge between our HQ and assembly factory in Stockholm and the local sales and service team. You will have hands-on responsibility for supporting the order fulfilment process with order handling, order prioritisation and coordination between operations, sales and production.

This is a high-paced and dynamic role with unique insight into the supply chain - from purchasing the components, and assembly of the full vehicle to the customer's first ride. CAKE has a Direct to Consumer offer in Europe and this role will take responsibility for more than one of our key European markets.

You will report into our Sales Operations Manager and be based in Paris. Your work will include and is not limited to:

- Processing orders and transactions in our ERP system
- Order fulfilment & Execution
- Product availability
- Invoicing
- Accounts payable
- Deliveries
- Tracking and local EcoBonus
- Vehicle registration including
- Insurance
- Work cross-functionally with internal teams to ensure the premium customer experience

**Who are you?**

**Qualifications**
- 2-5 years experience of sales order administration, sales support or order fulfillment
- Ability to escalate issues when appropriate without compromising the customer experience
- Proactive in preventing problems and solving them before they happen
- Experience with an ERP system, Business Central is a plus
- Experience with Salesforce or similar CMR systems
- Experience with Excel
- Fluent in French and English, in writing and speaking

**We believe you**
- have a positive 'can-do' attitude and a flexible approach
- have creative problem-solving skills and a solutions-focused mindset
- are engage in projects with a sense of urgency
- are a strong communicator and relationship builder
- are a self-starter: you thrive on taking ownership of initiatives with limited oversight
- have excellent written and verbal communication skills in English

Teamwork is important to you and you can identify with the scale up journey that CAKE is on, meaning we are an action oriented and forward leaning organisation. You thrive in a dynamic fast-paced global environment with an ambitious mission and are not afraid to roll up your sleeves to get things done. Sustainability is our reason to exist and inseparable from our business. We are passionate, invested in our work and enjoy learning together.

Welcome to the world of uncompromising, lightweight and high performance electric motorbikes We are looking forward to hearing from you

**What we offer**

We offer a multicultural workplace, where we strive to evolve as employees and create a great environment. Your contribution will be important. You will join an engaged, solution-oriented, and curious team in a constantly growing and innovative company.

**About CAKE

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