Client Onboarding Project Coordinator

il y a 2 semaines

Sophia Antipolis, France Questel Temps plein

**Your next adventure awaits here**

The Client Onboarding Project Co-ordinator delivers a “white glove” onboarding experience to Questel’s high-value accounts, refines overall strategy for onboarding new clients, and oversees day-to-day customer configuration activities. This position reports to the Director, Client Onboarding.

**Principal Duties & Responsibilities**:

- Work alongside Client Onboarding Coordinators to ensure all new customers are set up quickly, effectively, and defect-free
- Support day-to-day account setup activities such as customer profile creation and auditing as needed
- Conduct client needs assessments to understand and document requirements
- Create and execute on custom service plans for onboarding high level customers
- Manage and facilitate multi-service and product onboardings
- Train clients and provide supporting documentation on Questel’s Portals
- Set up critical client assets (Client templates, style guides, client legacy reference materials)
- Liaise with stakeholders in Operations, Technical Services, Procurement, Billing and Product to ensure customer requirements are supported and understood across all internal functions
- Drive revenue growth through exceptional service that consistently meets and exceeds client expectations
- Lead or participate in department-wide improvement initiatives
- Attend and participate in departmental meetings
- Report on account setup activity

**The perfect match...**

Bachelor’s degree or equivalent work experience in Customer Support or Project Management in Professional Service. Or any combination of education, experience and training which provides the following knowledge, skills, and abilities:

- Minimum of 5 years’ experience in customer support or Project Management
- Fluency in English
- Able to analyze and synthesize information and evaluate external client needs as they correlate to company services
- Confidence in conducting online training
- Strong interpersonal, customer service, and telephone skills, and able to maintain, strengthen, and develop relationships
- Strong problem-solving skills
- Effective multi-tasking/prioritization skills
- Effective written and oral communication skills
- Proficient in Microsoft Office Suite
- German and/or French languages appreciated
- Knowledge in IP is a plus

**Join Questel, a growing international group, and live a great human adventure
**What We Offer**:

- Permanent, full-time position
- An inclusive culture and continuous learning environment with career advancement opportunities
- International team: Offices in the USA, EMEA and APAC
- Possibility to work fully remotely (in France, UK or Slovenia only) as well as with a hybrid set-up in one of our office (Nice, Grenoble, Montpellier, London, Ljubljana)

**Job location** : France, United Kingdom, Slovenia

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