Customer Success Manager
Il y a 5 mois
**OFFRE D’EMPLOI Costumer Success H/F**
Qui sommes-nous ?
- Blue Estate est une entreprise à l’esprit startup, jeune, dynamique, implantée dans la région et composée d’une équipe de professionnels issus de l’immobilier, de l’hôtellerie de luxe et du secteur du yachting._
- Disposant d’une collection de biens de prestige, de notre propre parc immobilier ou de mandats de gestion externes exclusif, nous sommes spécialisés dans la location courte durée avec services de conciergerie et para-hôteliers._
⚡️ Nos ambitions ?
Voir haut, voir loin.
- 1. Développer de nouveaux projets audacieux et grandir ensemble _
- 2. Continuer d’être une entreprise disponible, à l’écoute et agile _
- 3. Être un acteur de l’économie locale grâce à nos savoir-faire de qualité _
- 4. Faire grandir vos ambitions_
Pourquoi nous recrutons ?
Nous sommes à la recherche d’un Customer Succes H/F
Au cœur des enjeux de l’agence, ta mission est d’accompagner le client et de devenir le contact privilégié.
Tes missions:
- Gérer le portefeuille client de l’entreprise
- Assurer le développement de la clientèle
- Gérer les réclamations des clients et répondre à leurs besoins
- Élaborer une stratégie de fidélisation client
- Proposer des pistes d’amélioration aux clients pour améliorer leur satisfaction (up-selling ou cross-selling)
- Suivre le plan d’action et analyser les résultats et KPI
Ce qui t’attend si tu nous rejoins ?
- Flexibilité sur les horaires
- Un quotidien avec une équipe conviviale, bienveillante et optimiste
- Des locaux où il fait bon vivre
- De formation supérieur niveau BAC +3 (de formation commerciale)
- Tu disposes de 3 - 5 ans d’expériences minimum en Commerce/suivis de client.
- Tu as déjà réalisé des RDV terrain, et tu es à l’aise avec la prospection et effectuer un certain volume de calls ne te fais pas peur ?
- Tu as le goût du challenge et de la satisfaction client ?
- Tu maîtrise l’Anglais ?
✨Déroulement des entretiens / Déroulement du recrutement
- Premier entretien avec Mathilde, la RRH. Le but est, d’un côté, d’en savoir plus sur toi, et de l’autre, que nous puissions t’en dire plus sur nos journées chez Blue Estate.
- Entretien avec Clarisse, Head of sales pour rentrer dans le vif du sujet et parler métier
Si tu es notre pépite : On t’attend :)
Type d'emploi : Temps plein, CDI
Rémunération : à partir de 40 000,00€ par an
Avantages:
- Prise en charge du transport quotidien
Programmation:
- Disponible le week-end
- Du lundi au vendredi
Types de primes et de gratifications:
- Heures supplémentaires majorées
Lieu du poste : En présentiel
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