Customer Success Manager
il y a 4 semaines
**Team description**:
Livestorm’s CSM Team is a group of dynamic and client driven professionals who play a key role in the onboarding and retention of Livestorm’s Enterprise accounts.
As we continue to establish ourselves as a market leader in the video communication market and building long term partnerships with our clients, we are looking to expand our Team and bring on an experienced customer success professional who will be in charge of onboarding, retaining and nurturing our customer portfolio. We work alongside the Account Management Team to drive adoption and user engagement and account growth.
You will report to our CSM Team Lead and Senior CSM Manager, and will closely collaborate with all our Teams (Marketing, Sales, Customer Care, Product and Finance) to drive maximum value and success with existing customers.
While Livestorm has headquarters in Paris, we are a full remote company. As a matter of fact, Stormies are located between France, Mauritius, Portugal, Spain, USA,... so we are looking for the best talent, no matter where you live.
**Mission**:
In this role, you will:
- Support our CSM team by managing our Tier 1 clients (Business accounts)
- Help improve our processes and select the right tools in order to help the team improve its global efficiency.
- Be the point of contact and trusted partner for the clients
- Be in charge of customer onboarding
- Manage our weekly Livestorm Client walk-in sessions
- Manage day-to-day queries coming from these accounts
- Partner with the Sales and Customer Care teams to ensure an exceptional customer experience
- Partner with the product team to provide detailed and actionable feedback to the team
- Work with the Account managers to manage your customer portfolio, understand their KPIs and challenges
- Support our Account Managers Team for Customers renewals
- Work with the department head to execute and improve the success strategy
For this Customer Success Intern role, we are looking for someone with the following experience:
- A 3 to 4 years post-bachelor ( convention de stage needed)
- Bilingual French & English,
- Interested in software, tools, and processes,
- Willing to get your hands dirty and dig into the details
- Willing to carry multiple hats
- Excellent organisational and communication skills
- Experience with a technical product or with webinars is a big plus
- Excellent communication and problem-solving skills
- Flexible and agile in adapting to quick changes in a startup environment
- The ability to work individually and collaborate within a team environment to achieve set goals: you are a team-player
- Your key assets: Self-motivation, Strong work ethic, and Ownership
**Moreover, we are looking for someone who can work in the **Paris timezone** (we accept a time difference of 2 hours maximum)
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