Technical Support Engineer

Il y a 3 mois

Sophia Antipolis, France Fortinet Temps plein

**Job Title**:
Technical Support Engineer, Level 1 or 2 - FortiManager/FortiAnalyzer/FortiPortal products

**Reports to**:
Technical Support Manager

**Location**:
EMEA Support Centers - Prague, Czech Republic or Sophia Antipolis, France.

**Job Description Summary**:
All positions require strong oral and written communication skills. Oral communication skills include the ability to speak clearly and persuasively, to listen carefully to ensure full understanding of the situation, and to respond well to questions when dealing with both positive and negative situations. All positions also require the ability to write clearly to provide full information as well as to understand and interpret written information.

**Key Responsibilities**
- Document and manage reported technical issues
- Monitor and respond to customer inquiries accurately and with a sense of urgency
- Manage customer communication, assuring timely status updates and issue resolution
- Collaborate within the company, escalating issues and engaging others to solve difficult problems
- Calm and patient attitude to listen to problems. Perform research and lab testing in order to drive a reported issue towards a resolution
- Take ownership of overall customer satisfaction, recognize high priority situations and take appropriate escalation action.
- Manage multiple issues in parallel, taking responsibility for meeting SLAs

**Competencies**
- Analytical, troubleshooting and problem solving skills.
- Excellent written and verbal communication skills
- Passionate about support and service delivery by giving customers a quality experience
- Ability to see challenging problems as opportunities to discover something new
- Must possess the desire to develop the skills necessary to maintain and troubleshoot diverse technologies
- Should be inquisitive, customer focused, hard-working, interested in exploring variety of technologies, having a strong desire to build your technical expertise.

**General Requirements for Level 1**
- Strong understanding of data networking protocols, specifically TCP/IP, routing and switching
- Administrative knowledge of Windows and Linux
- Experience with one or more of the following products (FortiManager, FortiAnalyzer, FortiGate) is desirable
- Fortinet NSE4 and/or NSE5 certifications or related industry certifications is an advantage
- Ability to understand network traffic traces decoded with Wireshark
- Experience with VMware and/or other virtualization or cloud technologies
- Previous experience with network management and log analysis tools would be an advantage
- Database knowledge is an advantage
- Python, Perl and Bash shell scripting language knowledge is an advantage

**Additional Requirements for Level 2**
- Prior experience and knowledge of the FortiManager, FortiAnalyzer and FortiGate products.
- A solid working knowledge and understanding of the Linux operating system
- Python, Perl and Bash shell scripting language knowledge
- JavaScript knowledge is an advantage.
- Familiarity with API development tools, along with JSON and XML data structures
- SQlite, PostgreSQL (Postgres) and MySQL database knowledge

**Educational and Experience Requirements**:

- Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience
- Advanced knowledge of English (written and spoken) - other languages are an advantage.
- 1 to 5 years of previous work experience depending on the job level
- Suitable for different levels of experiences in networking and/or security industry.

**Benefits**:

- Stable multicultural working environment of fast growing world-wide company
- Career development opportunities
- Great opportunity to develop technical skills and knowledge
- Trainings and Fortinet certifications
- Competitive salary
- Employee stock program

  • Technical Support Engineer

    Il y a 4 mois

    Sophia Antipolis, France Fortinet Temps plein

    Job Title:Technical Support Engineer, Level 1 or 2 – FortiManager/FortiAnalyzer/FortiPortal products Reports to:Technical Support Manager Location:EMEA Support Centers - Prague, Czech Republic or Sophia Antipolis, France. Job Description Summary:Fortinet is growing and we are expanding our EMEA technical support teams. We are looking for strong technical...

  • Technical Support Engineer

    Il y a 3 mois

    Sophia Antipolis, France Fortinet Temps plein

    **Please note that this is not an IT/system administration position. **Key Responsibilities**: - Investigate customer issues, including replication of problems in-house, and working with engineering teams to provide solutions. - Providing direct technical support via the phone, web based systems to our customers and partners though-out the EMEA Region. -...

  • Technical Support Specialist

    il y a 1 jour

    Sophia Antipolis, Provence-Alpes-Côte d'Azur, France Fortinet Temps plein

    Job Title:Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at Fortinet. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers and resolving complex technical issues in a timely and professional manner.Key Responsibilities:Provide technical...

  • Customer Support Engineer

    il y a 1 mois

    Sophia Antipolis, Provence-Alpes-Côte d'Azur, France Fortinet Temps plein

    Position Title:Technical Support Engineer specializing in Fortinet's FortiManager, FortiAnalyzer, and FortiPortal solutionsReporting Structure:Reports to the Technical Support ManagerJob Overview:Fortinet is on the lookout for skilled Technical Support Engineers to enhance our growing EMEA team. Ideal candidates will possess strong problem-solving abilities,...

  • Technical Support Specialist

    il y a 1 semaine

    Sophia Antipolis, Provence-Alpes-Côte d'Azur, France Fortinet Temps plein

    Job Title:Technical Support Specialist, Level 1 or 2 – FortiManager/FortiAnalyzer/FortiPortal products Reports to:Technical Support Manager Location:EMEA Support Centers Job Description Summary:Fortinet is expanding its EMEA technical support teams. We are seeking strong technical support specialists at all levels. The ideal candidate will have the ability...

  • Customer Support Engineer for Security Products

    il y a 1 mois

    Sophia Antipolis, Provence-Alpes-Côte d'Azur, France Fortinet Temps plein

    Job Title:Technical Support Engineer for Fortinet's FortiManager, FortiAnalyzer, and FortiPortal productsReports to:Technical Support ManagerLocation:EMEA Support CentersOverview:Fortinet is on the lookout for skilled Technical Support Engineers to enhance our growing EMEA team. Ideal candidates will demonstrate exceptional problem-solving abilities,...

  • Field Application Engineer

    Il y a 3 mois

    Sophia Antipolis, France Menta Temps plein

    Full time, based in Sophia-Antipolis, France._ **Job description** We are looking for an engineer to be a part of the Field Application Team. The main role is to work with our customers to deliver a complete solution to fulfil their needs. If you are an enthusiastic, motivated engineer and can connect with Engineering, Sales/Account Teams, and Customers -...

  • Customer Readiness Testing Engineer

    Il y a 5 mois

    Sophia Antipolis, France Fortinet Temps plein

    **Job Title**: Customer Readiness Testing Engineer **Reports to**: Customer Readiness Testing Manager **Location**: EMEA Support Center, Sophia Antipolis - France Hybrid **Job Description Summary**: Fortinet is growing and we are expanding our EMEA Customer Readiness Testing team in Sophia Antipolis Technical Assistance Centre, we are looking for...

  • Technical Account Manager

    il y a 2 semaines

    Sophia Antipolis, France Fortinet Temps plein

    Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long term trusted relationship by operating as primary technical advisor for key enterprise customers. As Technical Account Manager you will...

  • Technical Team Leader

    il y a 1 mois

    Sophia Antipolis, Provence-Alpes-Côte d'Azur, France Dailymotion Temps plein

    Technical Team Leader - Partner Solutions (All Genders) Full-time Type of Contract: Permanent Skills / Job Stream Ref: Engineering Management Department: Operations Dailymotion stands as a premier video discovery platform, utilizing advanced technology to tailor content to user preferences over time, consistently presenting the most relevant and engaging...

  • Consulting Systems Engineer

    Il y a 3 mois

    Sophia Antipolis, France Fortinet Temps plein

    We are looking for a Consulting System Engineer for Operational Technology (OT). The CSE OT is responsible for presenting and managing the pre sales, enablement, go to market and technical aspects of the Fortinet OT proposition and service offerings to our most important partners, customers and all our internal stakeholders. Consulting Engineers are Fortinet...

  • Customer Readiness Testing Engineer

    Il y a 5 mois

    Sophia Antipolis, France Fortinet Temps plein

    Job Title:Customer Readiness Testing Engineer Reports to:Customer Readiness Testing Manager Location:EMEA Support Center, Sophia Antipolis - FranceHybrid Job Description Summary:Fortinet is growing and we are expanding our EMEA Customer Readiness Testing team in Sophia Antipolis Technical Assistance Centre, we are looking for validation engineers with a...

  • Technical Program Manager for Migrations

    Il y a 3 mois

    Sophia Antipolis, France Fortinet Temps plein

    **Location: EMEA** Technical Project Managers are responsible for managing the pre-sales activities for migration projects involving third-party solutions or vendors. They coordinate the Professional Services team assigned to scope migration projects and prepare a Statement of Work that can later be handled by the delivery team. They will play an active...

  • Technical Account Manager French/English Speaker

    il y a 5 jours

    Sophia Antipolis, Provence-Alpes-Côte d'Azur, France Fortinet Temps plein

    Technical Account Manager OpportunityFluency in French and English is a mustIt is preferable that you are based close to a Fortinet office so you can work on a hybrid work model.Fortinet is seeking a Technical Account Manager to build a long-term trusted relationship with key enterprise customers. As a Technical Account Manager, you will develop a deep...

  • Technical Account Manager French/English speaker

    Il y a 4 mois

    Sophia Antipolis, France Fortinet Temps plein

    Fluency in French and English is mandatoryIt is preferable that you are based close to a Fortinet office -locations include Paris and Valbonne- so you can work on a hybid work model.Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a...

  • Backend Software Engineer

    il y a 1 semaine

    Sophia Antipolis, Provence-Alpes-Côte d'Azur, France Symphony Temps plein

    About SymphonyWe're a leading provider of secure communication networks for the financial markets, serving over 500 market participants and half a million users worldwide.Our AmbitionWe're accelerating beyond secure collaboration to become the standard connective layer for the industry, enabling efficient and automated workflows.The OpportunityWe're seeking...

  • Senior Engineer, Analog Design Engineering

    Il y a 3 mois

    Sophia Antipolis, France Analog Devices Temps plein

    Analog Devices, Inc. (NASDAQ: ADI) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably...

  • Technical Account Manager

    il y a 2 semaines

    Sophia Antipolis, Provence-Alpes-Côte d'Azur, France Fortinet Temps plein

    Fluency in French and English is mandatoryIt is preferable that you are based close to a major business hub so you can work on a hybrid work model.Are you interested in helping global enterprises optimize their customer experience? At Fortinet, we are seeking a Technical Account Manager to build long-term relationships with key customers by serving as their...

  • Ip Support Agent

    Il y a 4 mois

    Sophia Antipolis, France Questel Temps plein

    **_Your next adventure awaits here _** As part of our IP Patent SaaS Support Team, you will be the **interface between our customers, our sales team and our technical teams. - You will respond to customer requests and follow the existing procedure to solve problems (use of a bug tracker); you will support the customer in the use of our Questel software...

  • Telecommunications Solutions Engineer

    il y a 1 mois

    Sophia Antipolis, Provence-Alpes-Côte d'Azur, France Axians CS Marseille Nice Monaco Temps plein

    Axians Communication & Cloud Nice-Monaco is a leading provider of network and telecommunications solutions tailored for medium to large enterprises. Our comprehensive suite of ICT services encompasses the entire lifecycle from conception to ongoing support. We are currently seeking a Telecommunications Solutions Engineer (Cisco, Teams, Office 365) (F/M) in...