Customer Support Specialist

il y a 3 jours

Sophia Antipolis, France Resideo Temps plein

The Customer Support Specialist (CSS) is tasked primarily with managing and maintaining the key customer accounts from a technical perspective.

**JOB DUTIES**:

- Maintain and establish contact with interlocutors from various departments (technical, IT ) within affected key accounts. Driving Regular technical follow-ups meeting with assigned accounts.
- Identification, investigation and resolution of support requests
- Timely external communication to customers with focus on customer service and relationship building.
- Timely internal communication with engineering and product management with focus on solving customer issues, and Team relationship building.
- Developing and maintaining technical Knowledge Base content using Salesforce and Confluence.
- Shows and develop strong collaborative work with various functional departments inside the company.
- Participates in regular technical reviews internally and with the customers.
- Maintains all technical data and information relevant to key accounts to conduct analyses that influence account-specific decision making.

**YOU MUST HAVE**:

- Master’s degree in electronics or computer sciences. An equivalent of the same in working experience is also acceptable.
- Minimum of 2 years in working experience in a technical customer facing position.
- Fluent English and Spanish

**WE VALUE**:

- Proficiency in Microsoft 365 office tools
- Knowledge of Salesforce

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At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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