Customer Support Engineering Manager

il y a 1 mois

Lyon, France Faurecia Temps plein

**Customer Technical Support Manager W/M**

[Unlimited contract - CDI ]

**Forvia: Technology leader in the automotive industry**

FORVIA comprises the complementary technology and industrial strengths of Faurecia and HELLA. With over 300 industrial sites and 77 R&D centers, 150,000 people, including more than 35,000 engineers across 40+ countries, FORVIA provides a unique and comprehensive approach to the automotive challenges of today and tomorrow.

FORVIA aims to be a change maker committed to foreseeing and making the mobility transformation happen.
- MATERI’ACT, a Forvia division, provide sustainable materials amongst all Faurecia Business Groups and to be one of the major contributors to Faurecia CO2 Reduction Roadmap accordingly to Paris agreement._
- MATERI’ACT is all new and is a fast-growing division and aim to reach 150 employees by the end of 2023._
- Working inside MATERI’ACT is a unique opportunity to evolve in an outstanding environment including new technologies, clean tech, new materials to build tomorrow’s vehicles by collaborating with the biggest brands._

We are looking for a **Customer Technical Support **under unlimited contract to join our team

Our MATERI’ACT activity is looking for is based in Lyon.

**Main responsabilities**:
Integrated within the Sales & Programs organization of the MATERI'ACT division, the Customer Technical Support Manager is reporting to Sales and Program director.

His/her main mission is to provide **technical expertise to the sales team** and customers on the deployment of polymer products. This role involves working closely with the sales team to ensure the success of new and existing polymer deployment projects, as well as developing and implementing technical training programs for the sales team and customers.

**Main mission of the role**:

- Work closely with the sales team to ensure successful deployment of new and existing polymer projects.
- Develop and implement technical training programs for the sales team and customers to improve their knowledge of polymer deployment.
- Collaborate with the research and development team to stay up-to-date on the latest advances in polymer deployment and develop new solutions for customers.
- Build strong relationships with customers to understand their needs and provide technical solutions.
- Analyze data on polymer deployment projects to identify trends and opportunities for improvement.
- Assist with the preparation of technical proposals and presentations for customers.
- Attend industry conferences and events to stay informed about the latest trends and network with potential customers.
- Master's degree in engineering or in business administration
- Ideally 5 - 10 years of professional experience in Engineering or Manufacturing in Automotive sector (car manufacturer/Tier)
- Established personal relationship with one or two OEMs within the relevant markets
- Has knowledge or experience working with R&D team and sales teams
- Ability to communicate, customer relationship management & negotiation, good communication & presentation skills,
- Accountable & results oriented, team player
- International mindset
- English is mandatory

  • Customer Support Manager

    il y a 1 mois

    Lyon, France Million Victories Temps plein

    Lyon (69) Position Duties You will be the main responsible person behind Million Lords customer support. As a Customer Support Manager, you will report to your marketing director and work in close collaboration with the community and operation teams. You will represent our studio in one-on-one support interactions and be a friendly and helpful resource...

  • Technicien.ne Customer Engineering Sud Est

    il y a 2 semaines

    Lyon, Rhône, France Camfil France Temps plein

    Afin d’accompagner le développement de son activité Camfil France recrute un.e technicien.ne Customer Engineering France Sud-Est pour un poste rattaché administrativement à notre siège social de Colombes (92).En support des équipes commerciales et en collaboration avec les équipes du Customer Engineering, vous assurez le développement, la...

  • Technicien.ne Customer Engineering Sud Est

    Il y a 2 mois

    Lyon, France Camfil France Temps plein

    Afin d’accompagner le développement de son activité Camfil France recrute un.e technicien.ne Customer Engineering France Sud-Est pour un poste rattaché administrativement à notre siège social de Colombes (92).En support des équipes commerciales et en collaboration avec les équipes du Customer Engineering, vous assurez le développement, la...

  • Technicien.ne Customer Engineering Sud Est

    il y a 1 mois

    Lyon, France Camfil France Temps plein

    Afin d’accompagner le développement de son activité Camfil France recrute un.e technicien.ne Customer Engineering France Sud-Est pour un poste rattaché administrativement à notre siège social de Colombes (92). En support des équipes commerciales et en collaboration avec les équipes du Customer Engineering, vous assurez le développement, la...

  • Customer Technical Support

    il y a 1 mois

    Lyon, France Nemera Temps plein

    Nemera is a world leader in the design, development, and manufacturing of drug delivery devices for the pharmaceutical, biotechnology, & generics industries. We put patients first when creating drug delivery devices because we know that accurate dosing and ergonomics contribute to patients completing their treatment. Working at Nemera means being part of a...

  • Engineering Manager

    il y a 1 jour

    Lyon, France Semarchy Temps plein

    **About Semarchy** Semarchy is a leading data management software company that provides innovative solutions to enterprise customers worldwide. The company offers a powerful and agile Intelligent Data Hub platform that enables organizations to master critical data assets, including customer data, product data, reference data, and more. - **Why We Are...

  • Customer Support Specialist

    il y a 1 semaine

    Lyon, Rhône, France Agatha Inc. Temps plein

    Customer Support SpecialistLocation: Lyon, FRANCE (opportunity to be remote)Job Type: Full-TimeIntroduction:As a Customer Support Specialist at Agatha, Inc, you will play a key role in troubleshooting support issues and responding to inquiries from our global client base. You will be the front line of support for clients and customers and will help ensure...

  • Customer Support Specialist

    il y a 1 semaine

    Lyon, France Agatha Inc. Temps plein

    Customer Support SpecialistLocation: Lyon, FRANCE (opportunity to be remote)Job Type: Full-TimeIntroduction:As a Customer Support Specialist at Agatha, Inc, you will play a key role in troubleshooting support issues and responding to inquiries from our global client base. You will be the front line of support for clients and customers and will help ensure...

  • Customer Support Specialist

    il y a 1 semaine

    Lyon, France Agatha Inc. Temps plein

    Customer Support SpecialistLocation: Lyon, FRANCE (opportunity to be remote)Job Type: Full-TimeIntroduction:As a Customer Support Specialist at Agatha, Inc, you will play a key role in troubleshooting support issues and responding to inquiries from our global client base. You will be the front line of support for clients and customers and will help ensure...

  • Customer Support Associate

    il y a 1 mois

    Lyon, France STEMCELL Technologies Temps plein

    **Job Description Summary**: Do you have excellent written and verbal communication skills and are looking to develop your career in a growing biotech company? If you have excellent organizational and multitasking skills, then this role may be for you! **Duties and Responsibilities** - Working with the Sales, Technical Support, and Corporate Operations...

  • Electrical Engineering Product Manager

    il y a 1 jour

    Lyon, France Sungrow EMEA Temps plein

    Your mission Customer support - Provide technical support for RFQ/RFP - Ensure regular technical discussions with customers - Organize technical workshops - Key account technical follow up Technical expertise - Communication with HQ in China and EMEA HQ in Germany for product development (in English language) - Secure local product knowledge - Technical...

  • Engineering Manager H/m

    il y a 2 semaines

    Lyon, France SPRINT Technology Temps plein

    Sprint Technologyplus agile, plus réactif! Nous sommes une agence technologique et éditeur de solution en hyper-croissance et en quête de renfort ! Notre double casquette de société de conseil IT et d’éditeur de solutions permet au groupe de proposer à l’ensemble de nos collaborateurs une variété de projets et un plan de carrière sur...

  • Customer Success Manager

    il y a 1 jour

    Lyon, France Aras Corporation Temps plein

    **About Aras**: With over 700 employees in 11 countries, Aras is one of the fastest growing privately held Product Lifecycle Management (PLM) companies. We reinvent, engineer, and manufacture software to empower our customers with the flexibility to overcome tomorrow's challenges today. We have experienced steady growth year after year and are looking to...

  • Engineering Manager H/m

    il y a 1 semaine

    Lyon 2e, France SPRINT Technology Temps plein

    Sprint Technologyplus agile, plus réactif! Nous sommes une agence technologique et éditeur de solution en hyper-croissance et en quête de renfort ! Notre double casquette de société de conseil IT et d’éditeur de solutions permet au groupe de proposer à l’ensemble de nos collaborateurs une variété de projets et un plan de carrière sur...

  • Global Commodity Manager

    il y a 1 mois

    Lyon, France Siemens Temps plein

    Join our team as **Global Commodity Manager - Software Engineering Services (f/m/d) **and help us digitalize the future. Our hybrid work model allows you to flexibly work from home, at customer sites or on-site at any of our 18 locations within Germany or in Europe. **How are you shaping the world of tomorrow? Challenging and future-oriented!** The...

  • International Project Manager

    il y a 5 jours

    Lyon, France Agicap Temps plein

    **Lyon** **Customer Success - CS Ops /** **Permanent - Full-Time /** **On-Site** - Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe. Agicap allows CEOs and...

  • Customer Support Intern

    il y a 1 semaine

    Lyon, France Million Victories Temps plein

    Lyon (69) Internship Description Are you passionate about gaming and looking for an exciting opportunity to kickstart your career in the industry ? Join our team as a Customer Support Intern for a 6-month period and gain invaluable experience in providing support to players while receiving guidance and mentorship from our experienced Customer Support...

  • Prime Engineering Junior Business Manager

    Il y a 2 mois

    Lyon, France PRIME GROUP Temps plein

    We are looking for a Business Manager who got what it takes to be a part of us, a part of Prime Group!Your main responsibilities and challenges will be Business Development, Hiring and Management. As a Junior Business Manager working in one of our big french company within Prime Group, you will analyze the national and...

  • Engineering Manager/studies Coordinator

    il y a 3 jours

    Lyon, France Solvay Temps plein

    Solvay is a science company whose technologies bring benefits to many aspects of daily life. Our purpose—we bond people, ideas and elements to reinvent progress—is a call to go beyond, to reinvent future forms of progress and create sustainable shared value for all through the power of science. In a world facing an ever-growing population and quest for...

  • Customer Support

    il y a 1 mois

    Lyon 3e, France Signitic Temps plein

    Dans le cadre d’une création de poste, nous recherchons un.e **Customer Support** pour nous rejoindre ! Vos objectifs au quotidien sont**: - L'engagement des clients** : Plongez dans l'univers passionnant de Signitic en interagissant directement avec nos clients sur la plateforme Intercom. Offrez-leur des solutions rapides, répondant à leurs demandes...