Customer Support Specialist
il y a 3 semaines
Customer Support Specialist
Location: Lyon, FRANCE (opportunity to be remote)
Job Type: Full-Time
Introduction:
As a Customer Support Specialist at Agatha, Inc, you will play a key role in troubleshooting support issues and responding to inquiries from our global client base. You will be the front line of support for clients and customers and will help ensure that customers are satisfied with our application and features.
Responsibilities:
- Respond to customer queries in a timely and accurate way via email/support portal.
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
- Maintain knowledge base with information about technical issues and useful discussions with customers.
- Share feature requests and effective workarounds with team members.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product, Sales, and Marketing teams.
Qualifications:
- High school diploma; additional certification in Customer Service is a plus.
- 2+ years of experience in technical consulting, customer support, or a similar role.
- Experience using help desk software and remote support tools.
- Patience when handling tough cases.
- Excellent problem-solving and communication skills.
- Self-starter, ability to learn hands-on with minimal training.
- Oral and verbal proficiency in English and French.
Preferred Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
- Knowledge of JIRA-based support portal/help desk.
- Knowledge of quality, regulatory and clinical processes in the life-science industry.
- Strong understanding of regulatory (FDA/EMA) requirements (CFR 21 Part 11, EU Annex 11, GxP, etc.).
- Experience troubleshooting HTML and Javascript.
What We Offer:
- Best product: Agatha Cloud product is one of the best on the market. Agatha is easy to sell (with short sales cycles) and projects are delivered smoothly in a very short amount of time.
- Autonomy: We believe this is a key to employee happiness and higher motivation.
- Supportive team: We would like everyone to succeed with Agatha. You will be able to work and benefit from the support of highly skilled individuals. Your opinion will be highly valued.
- Global/International growing company: The company’s Headquarters are in Japan. We have operations in Europe, the United States, Japan, and China. We have clients globally. You will have many opportunities to take on more responsibilities.
How to Apply:
Interested candidates should submit their resume and a cover letter detailing their qualifications and why they believe they are a fit for this role to talent@agathalife.com.
Learn more about Agatha, Inc.
-
Customer Support Specialist
il y a 1 semaine
Lyon, France Teach Up Temps pleinTeach Up est une plateforme qui permet aux entreprises de créer simplement des formations qui s’adaptent en temps réel aux besoins de chaque collaborateur (Adaptive Learning). Grâce à son IA embarquée et à son UX/UI premium, Teach Up apporte un nouveau souffle dans la façon de se former dans les entreprises. **Description du poste**: Dans le cadre...
-
Customer Support Specialist
il y a 3 semaines
Lyon, France Agatha Inc. Temps pleinCustomer Support SpecialistLocation: Lyon, FRANCE (opportunity to be remote)Job Type: Full-TimeIntroduction:As a Customer Support Specialist at Agatha, Inc, you will play a key role in troubleshooting support issues and responding to inquiries from our global client base. You will be the front line of support for clients and customers and will help ensure...
-
Customer Support Specialist
il y a 2 semaines
Lyon, France Agatha Inc. Temps pleinCustomer Support SpecialistLocation: Lyon, FRANCE (opportunity to be remote)Job Type: Full-TimeIntroduction:As a Customer Support Specialist at Agatha, Inc, you will play a key role in troubleshooting support issues and responding to inquiries from our global client base. You will be the front line of support for clients and customers and will help ensure...
-
Customer Onboarding Specialist
il y a 1 mois
Lyon, France SMADE Temps plein**Qui sommes-nous ?** Dans le domaine de la chirurgie orthopédique, les industriels sont de plus en plus demandeurs de solutions pour collecter des données et répondre aux enjeux de santé des patients et de gestion d’inventaire. SMADE fournit des solutions de tracking intelligentes intégrées dans les plateaux et instruments chirurgicaux qui...
-
Hybrid Customer Support Specialist
Il y a 2 mois
Lyon, France Sociabble Temps pleinCompany Description What if companies had truly informed, engaged, and influential employees? This is the challenge that Sociabble decided to take up in 2014, by launching an SAAS platform for Internal Communication, Employee Advocacy, and Employee Engagement. 8 years later, Sociabble is used in more than 180 countries, by companies such as Primark,...
-
Hybrid Customer Support Specialist
il y a 1 semaine
Lyon, France Sociabble Temps pleinCompany Description What if companies had truly informed, engaged, and influential employees? This is the challenge that Sociabble decided to take up in 2014, by launching an SAAS platform for Internal Communication, Employee Advocacy, and Employee Engagement. 8 years later, Sociabble is used in more than 180 countries, by companies such as Primark,...
-
Hybrid Customer Support Specialist
Il y a 2 mois
Lyon, France Sociabble Temps pleinCompany Description What if companies had truly informed, engaged, and influential employees? This is the challenge that Sociabble decided to take up in 2014, by launching an SAAS platform for Internal Communication, Employee Advocacy, and Employee Engagement. 8 years later, Sociabble is used in more than 180 countries, by companies such as Primark,...
-
Customer Support Associate
il y a 2 semaines
Lyon, France Momentus Technologies Temps pleinCompany Description **Who We Are**: Interested in joining our team? Here is some more information about us! Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers that power millions of events. In the age of digital transformation, our comprehensive platform...
-
Customer Technical Support
Il y a 2 mois
Lyon, France Nemera Temps pleinNemera is a world leader in the design, development, and manufacturing of drug delivery devices for the pharmaceutical, biotechnology, & generics industries. We put patients first when creating drug delivery devices because we know that accurate dosing and ergonomics contribute to patients completing their treatment. Working at Nemera means being part of a...
-
Customer Support Intern
il y a 3 jours
Lyon, France Million Victories Temps pleinLyon (69) Internship Description Are you passionate about gaming and looking for an exciting opportunity to kickstart your career in the industry ? Join our team as a Customer Support Intern and gain invaluable experience in providing support to players while receiving guidance and mentorship from our experienced Customer Support Manager. As a Customer...
-
Customer Service Support
il y a 2 semaines
Lyon, France SUNMI Temps pleinAbout Sunmi As a high-tech Unicorn Company, SUNMI group is an IoT company that globally leads the innovation of intelligent hardware for business, dedicated to providing the intelligent IoT devices and integrated solutions of software and hardware to empower store owners, which can advance their stores to real-time IoT stores and truly support their...
-
Supervisor, Customer Support
il y a 3 jours
Lyon, France STEMCELL Technologies Temps plein**Job Description Summary**: Reporting to the Customer Support Manager, the Supervisor, Customer Support is responsible for providing oversight to the day to day operations of the Customer Service team, aid in developing and executing training material, as well as managing a few direct reports. This is an entry level people management position, so part of...
-
Customer Support Manager
Il y a 2 mois
Lyon, France Million Victories Temps pleinLyon (69) Position Duties You will be the main responsible person behind Million Lords customer support. As a Customer Support Manager, you will report to your marketing director and work in close collaboration with the community and operation teams. You will represent our studio in one-on-one support interactions and be a friendly and helpful resource...
-
Customer Care Specialist Import-export
il y a 1 semaine
Lyon, France OWENS CORNING Temps plein**Description**: The Customer Care Specialist is responsible for managing customer relationship with a dedicated portfolio. He/she ensures accurate processing of customers requests to meet their expectations, with a customer care and centricity approach. He/she develops customer centricity, ensures productivity and applies lean principles. **REPORTS...
-
Customer Onboarding Specialist
il y a 2 semaines
Lyon 2e, France Bill App Temps plein**Rejoignez BILL en tant que Customer Onboarding Specialist !** Vous êtes passionné(e) par la restauration et souhaitez jouer un rôle clé dans la digitalisation de ce secteur dynamique ? BILL recherche un(e) Customer Onboarding Specialist talentueux(se) pour accompagner nos nouveaux clients et garantir le succès de nos solutions innovantes ! Nous...
-
Customer Support
Il y a 2 mois
Lyon 3e, France Signitic Temps pleinDans le cadre d’une création de poste, nous recherchons un.e **Customer Support** pour nous rejoindre ! Vos objectifs au quotidien sont**: - L'engagement des clients** : Plongez dans l'univers passionnant de Signitic en interagissant directement avec nos clients sur la plateforme Intercom. Offrez-leur des solutions rapides, répondant à leurs demandes...
-
Europe Sales Support Specialist
il y a 1 mois
Lyon, France XPO Logistics Temps pleinWe want to support talented people to develop their skills and build on their strengths. We will help you build your career plan and give you access to a range of training programs. We combine creativity and rigor to achieve operational excellence. We are always ready to take on ambitious challenges with a focus on providing solutions. We are excited to...
-
Customer Support Specialist
Il y a 2 mois
Lyon, France mylight150 Temps plein**L'entreprise** Libère ton énergie, et donne du sens à ta carrière en rejoignant un groupe leader de la transition énergétique ayant pour mission de faire du solaire la première source d’énergie en Europe ! Chaque jour, au sein de **mylight150**, nous participons à la construction d’un monde où chacun produit et consomme sa propre...
-
Customer Care Specialist
il y a 6 jours
Lyon, France SMADE Temps plein**Qui sommes-nous ?** Dans le domaine de la chirurgie orthopédique, les industriels sont de plus en plus demandeurs de solutions pour collecter des données et répondre aux enjeux de santé des patients et de gestion d’inventaire. SMADE fournit des solutions de tracking intelligentes intégrées dans les plateaux et instruments chirurgicaux qui...
-
Customer Support Intern
il y a 3 semaines
Lyon, France Million Victories Temps pleinLyon (69) Internship Description Are you passionate about gaming and looking for an exciting opportunity to kickstart your career in the industry ? Join our team as a Customer Support Intern for a 6-month period and gain invaluable experience in providing support to players while receiving guidance and mentorship from our experienced Customer Support...