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Customer Care Fluent English/french
Il y a 5 mois
To accompany us in this expansion of our presence in the North American market, we’re recruiting tenacious and proactive talents, especially those driven by the desire to tackle the challenges of an innovative startup that is disrupting the digital travel industry.
Learn more about our journey:
**Job description**
Our Customer Care Department is looking for a dynamic, motivated Customer Care Specialist based in our office in Montreal to contribute to the development of our presence across our European market. This role will ensure day-to-day business relationship management between both partners (B2B) as well as clients (B2C) and include the following:
- Coordination of reservation requests including eventual book-out situations
- Processing reviews, complaints, and claims via several online tools and CRMs
- Deliver a high level of guest satisfaction management (we offer a 100% response service)
- Moderation of hotel partner exchanges (availabilities, new property pictures, offer improvement etc.)
- Constant collaboration with account managers to optimize and improve the performance of a vast partner portfolio
- Building productive commercial relationships with accommodation partners across multiple markets and cities around the world: from Italy and beyond
**Additional information**:
- Contract: Full time permanent position (CDI)
- Schedule: Shift hours: weekends until 6 pm and weekdays until 6 pm or 9 pm depending on the shift
- Days off: one month: 2 days during the weekends and the other month: 2 weekdays, depending on the shift
- **Location: Montreal**:
- Remote working 2 days/week after 6 weeks
- Start: ASAP
- The package includes a comprehensive healthcare plan
- Career opportunities in a fast-paced, rapidly growing environment
**Recruitment process**
- HR Call Interview
- Interview with Head of Customer Care
- Language test in English and French
Type d'emploi : CDI
Salaire : 50 000,00€ à 55 000,00€ par an
Avantages:
- Horaires flexibles
Programmation:
- Horaires flexibles
- Travail en journée
Question(s) de présélection:
- A partir de quand êtes vous disponible ?
- Quelles sont vos prétentions salariales ?
Lieu du poste : Hybrid remote (Montréal)
