Customer Experience Agent
Il y a 6 mois
CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to women's healthcare providers, including testing and treatment options.
- 5 years’ experience with international Customer Service including international Order Management, Complaints/Credits.
- Proven experience in ERP system and CRM systems, preferable MD365 and Navision
- Well-versed in MS-Office.
- Relevant degree in Business Administration, Service or Commerce.
- Experience with working in larger and complex international organizations.
- Fluent in French and English languages both written and spoken.
- Strong ability in business and customer support.
- Collaborative, service minded, structured and quality conscious.
- Have the ability and drive to navigate in and adapt to a busy and changing environment.
- Proactive, open, and honest in all aspects of work.
**Preferred location: Paris - role is hybrid. (office and home office).**
**Position**
In the role as **Customer Experience Agent **, you will assist the local market of France and and in other selected regions of Europe in order management, customer interactions and shipments of the CSI product portfolio **. **You will be handling various customer requests and inquiries. You will be working closely together with internal stakeholders, supporting them, and handling miscellaneous tasks related to internal processes. You will be reporting to the Customer Experience Director for EMEA, situated in Denmark and be in close contact with the organization in France.
**Responsibilities**
- Due to the specific responsibilities this role comes with, it is important that you have experience in order processing and worked with ERP and CRM systems previously. Experience in a multinational healthcare organization is a plus but not a requirement.
- Order Management: Manage and handle Sales Orders according to current processes. Secure adequate follow - up on orders, throughout the supply chain. This will include preparring tenders for the public sector.
- Complaint/SRO Management: Manage and handle complaints and return orders, according to current processes. Secure follow through and closure on open customer topics.
- Customer Experience: Handle and manage various customer requests and inquiries from local customers.
- Customer Experience: Sales Order tracking, SROs, Samples, f reight tracking and discount tracking. Bi-weekly updates to the team and monthly r eport.
- Finance related tasks: Support Finance with specific overdue invoices, credit/rebill actions to rebalance accounts.
- Administration: Support with minor admin tasks to support the local sales office, such as Vendor creation, etc.
- Active part of the complete EMEA CE group. Backup for all CSR´s in peaks and unknown situations.
-
Customer Experience Agent
Il y a 6 mois
Paris, France CooperCompanies Temps pleinCooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the...
-
Customer Experience Agent
il y a 1 mois
Paris, Île-de-France Club Med Temps pleinAbout the RoleAs a Customer Experience Agent at Club Med, you will play a vital role in ensuring the well-being of our guests. Your primary responsibility will be to maintain a high level of service and build strong relationships with our clients.Key ResponsibilitiesMonitor guest stays and provide exceptional service to ensure guest loyaltyRespond to guest...
-
Customer Experience Strategist
il y a 4 semaines
Paris, Île-de-France AB Tasty Temps pleinWe are seeking a highly motivated and organized professional to join our Customer Success team as a Customer Experience Strategist. In this role, you will be responsible for managing a portfolio of customers, building strong relationships, and driving adoption of our solutions.Client Management:Manage a portfolio of customers to ensure satisfaction and...
-
Stage - Customer Experience
Il y a 6 mois
Paris, France Horace Temps plein**Description du poste**: Horace recherche un(e) Stagiaire Customer Experience pour une durée de 6 mois à partir du mois de septembre pour compléter la team Customer. La Team Customer a pour mission d’offrir la meilleure expérience client aux utilisateurs de notre marque. **Responsabilités**: Au sein de l’équipe Customer Experience est...
-
Customer Experience Lead
il y a 3 semaines
Paris, Île-de-France Singulier Temps pleinSingulier is a leading digital strategy and transformation consultancy that collaborates with private equity investors and their portfolio companies to drive growth and success.We are seeking an experienced Senior Manager, Customer Experience to lead our CRM and CX consulting projects in due diligence, value creation, and transformation initiatives.The ideal...
-
Customer Experience Manager
Il y a 6 mois
Paris 2e, France Native Union Temps plein**Join Native Union!** Welcome to the modern lifestyle, where technology empowers new ways of living, where we’ve learned we need less, but better. At Native Union, we offer a curated selection of everyday essentials, for those who value craft and quality. We are now seeking a driven, proactive and curious Customer Experience Manager to modernize and...
-
Customer Experience Advisor
il y a 3 semaines
Paris, France Anchor Temps pleinJob Title: Customer Experience Advisor Department: Customer Experience Hub Location: Bradford Salary: £24,000 per annum, rising to £25,000 after a successful probation About the Role: As a Customer Service Advisor in our Customer Experience Hub, you will provide assurance, assistance and practical support to Anchor colleagues and our...
-
Customer Experience Specialist
il y a 4 semaines
Paris, Île-de-France Brevo Temps pleinCustomer Experience RepresentativeBrevo is a leading Customer Relationship Management (CRM) suite that enables organizations to connect with people using technology for their success. Our platform provides a unified view of the entire customer journey, empowering businesses to grow with intuitive marketing and sales tools.Responsibilities:Manage and resolve...
-
Senior Customer Experience Strategist
il y a 4 semaines
Paris, Île-de-France saint_gobain_group Temps pleinReinforce Customer Experience at Saint-GobainThe Customer Experience Manager plays a crucial role in enhancing the customer-centric culture within the Marketing and Development department. This position emphasizes the use and development of customer experience understanding and methodologies to positively impact businesses in line with Saint-Gobain...
-
Business Development Manager
il y a 6 jours
Paris, Île-de-France Goodays Temps pleinCompany OverviewIn a rapidly evolving retail landscape, Goodays is Europe's leading Customer Experience Management Platform. Our mission is to empower businesses to deliver exceptional customer experiences that drive loyalty and growth. We provide a highly adopted platform that enables companies to streamline their customer experience operations, ensuring...
-
Sales Director, Customer Experience
il y a 4 semaines
Paris, Île-de-France Unbounce Temps pleinAbout the RoleIn this pivotal position at Unbounce, you will report directly to the CEO, spearheading the strategic vision for Sales & CS, aligning it with company priorities and revenue-generating initiatives. Success will be measured by your ability to grow and retain a customer base while inspiring your team to deliver exceptional value.Key...
-
Customer Experience Solutions Specialist
il y a 6 jours
Paris, Île-de-France Goodays Temps pleinJob Description:Goodays, Europe's leading Customer Experience Management Platform, is seeking a highly skilled Engagement Manager to join our team. As an Engagement Manager, you will play a crucial role in driving customer success and ensuring the smooth implementation of our solution.Key Responsibilities:Partner with sales managers to close deals and...
-
Customer Experience Specialist,
Il y a 6 mois
Paris, France Masteos Temps plein\uD83C\uDFDB Masteos réinvente l’expérience de l’investissement locatif, actif préféré des Européens, en proposant un parcours entièrement dématérialisé et un accompagnement de haut niveau aux particuliers qui souhaitent acheter un bien pour le louer. \uD83D\uDD11 Masteos propose un service clé en main, structuré autour de quatre grands...
-
Customer operation agent F/H
Il y a 4 mois
Paris, France Japan Experience Temps pleinL'entrepriseFondé en 1981, Japan Experience est le premier voyagiste européen spécialisé exclusivement sur le Japon. Notre mission est de devenir la marque incontournable pour tous les amoureux du Japon qui souhaitent s'y rendre en ayant trois priorités au cœur de notre stratégie : la liberté de choix, la simplicité et l'humain.- La liberté de...
-
Customer Experience
Il y a 5 mois
Paris, France BeTeam Temps plein**Contexte**: Dans le cadre de la commercialisation et de l?exploitation de ses deux plateformes digitales (IaaS/PaaS publics et défense) en interne Group, la Digital Factory souhaite optimiser l?expérience de ses clients dans les règles de l?art CX (Customer eXperience) : optimiser l?expérience client, répondre aux besoins et intérêts des clients à...
-
Customer Experience Representative
il y a 1 mois
Paris, France Brevo Temps pleinWe are looking for an Italian native speaker to join our team! **Responsibilities**: - Manage and resolve daily client tickets. - Ensure that clients questions and problems are resolved properly and quickly. - Address challenging customers and problems that require escalation outside of the department. - Report, analyse and resolve system, clients and...
-
Customer Experience Coordinator
Il y a 3 mois
Paris, France Suitsupply Temps plein**As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize...
-
Junior Project Manager Customer Experience
Il y a 6 mois
Paris, France Air Liquide Temps pleinKnowing our customers and patients, their needs, expectations and challenges, is key to delivering the best solutions, products and services. In order to enhance our Customer Knowledge, a building block of our customer experience strategy, Customer Development Group is in charge of developing and deploying the Voice of customer (VoC) program. This Group-wide...
-
Customer Experience Advisor
Il y a 6 mois
Paris, France coty Temps pleinCLIENT EXPERIENCE ADVISOR - PRESTIGE CDI CONSEILLER(ERE) EXPERIENCE CLIENT Join our E-Commerce DTC team and become our new Customer Experience Advisor for a luxury brand. RESPONSIBILITIES **As our Client Experience Advisor, you are responsible for**: Supporting customers in their interactions with the brand Having a real advisory role Customer service and...
-
Senior Customer Services Agent
Il y a 3 mois
Paris, France Sage Temps plein**Nom du poste à pourvoir** Senior Customer Services Agent **Description du poste** Consultant sur la ligne FRP 1000 **Responsabilités principales** Consultant sur la ligne FRP 1000 **Fonction** Customer Operations **Pays** France **Lieu** Paris **Work Place type** Hybrid **Présentation de Sage** Travailler chez Sage signifie que vous...
