Customer Experience Agent
il y a 4 jours
CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to women's healthcare providers, including testing and treatment options.
- 5 years’ experience with international Customer Service including international Order Management, Complaints/Credits.
- Proven experience in ERP system and CRM systems, preferable MD365 and Navision
- Well-versed in MS-Office.
- Relevant degree in Business Administration, Service or Commerce.
- Experience with working in larger and complex international organizations.
- Fluent in French and English languages both written and spoken.
- Strong ability in business and customer support.
- Collaborative, service minded, structured and quality conscious.
- Have the ability and drive to navigate in and adapt to a busy and changing environment.
- Proactive, open, and honest in all aspects of work.
**Preferred location: Paris - role is hybrid. (office and home office).**
**Position**
In the role as **Customer Experience Agent **, you will assist the local market of France and and in other selected regions of Europe in order management, customer interactions and shipments of the CSI product portfolio **. **You will be handling various customer requests and inquiries. You will be working closely together with internal stakeholders, supporting them, and handling miscellaneous tasks related to internal processes. You will be reporting to the Customer Experience Director for EMEA, situated in Denmark and be in close contact with the organization in France.
**Responsibilities**
- Due to the specific responsibilities this role comes with, it is important that you have experience in order processing and worked with ERP and CRM systems previously. Experience in a multinational healthcare organization is a plus but not a requirement.
- Order Management: Manage and handle Sales Orders according to current processes. Secure adequate follow - up on orders, throughout the supply chain. This will include preparring tenders for the public sector.
- Complaint/SRO Management: Manage and handle complaints and return orders, according to current processes. Secure follow through and closure on open customer topics.
- Customer Experience: Handle and manage various customer requests and inquiries from local customers.
- Customer Experience: Sales Order tracking, SROs, Samples, f reight tracking and discount tracking. Bi-weekly updates to the team and monthly r eport.
- Finance related tasks: Support Finance with specific overdue invoices, credit/rebill actions to rebalance accounts.
- Administration: Support with minor admin tasks to support the local sales office, such as Vendor creation, etc.
- Active part of the complete EMEA CE group. Backup for all CSR´s in peaks and unknown situations.
-
Customer Experience Agent
il y a 3 jours
Paris, France CooperCompanies Temps pleinCooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the...
-
Customer Experience Manager
il y a 7 jours
Paris, Île-de-France saint_gobain_group Temps pleinContamos com você para Within the central Marketing and Development department, Saint-Gobain's Customer Experience department plays an important role in enhancing the customer-centric culture. In order to best support our colleagues in Saint-Gobain's activities, the use and development of customer experience understanding and methodologies are...
-
Stage - Customer Experience
il y a 6 jours
Paris, France Horace Temps plein**Description du poste**: Horace recherche un(e) Stagiaire Customer Experience pour une durée de 6 mois à partir du mois de septembre pour compléter la team Customer. La Team Customer a pour mission d’offrir la meilleure expérience client aux utilisateurs de notre marque. **Responsabilités**: Au sein de l’équipe Customer Experience est...
-
Customer Experience Coordinator
il y a 2 semaines
Paris, France Suitsupply Temps plein**As a Customer Experience Coordinator, you help set the tone and ensure delivery of our Radically Personal customer journey. Consider yourself the store's lead ambassador of the brand and point of reference for the customer. You support all activities necessary for the efficient operation of the store experience and provide exemplary service to maximize...
-
Customer Experience Advisor
il y a 7 jours
Paris, Île-de-France coty Temps pleinCLIENT EXPERIENCE ADVISOR – PRESTIGE CDICONSEILLER(ERE) EXPERIENCE CLIENT Join our E-Commerce DTC team and become our new Customer Experience Advisor for a luxury brand. RESPONSIBILITIES As our Client Experience Advisor, you are responsible for:Supporting customers in their interactions with the brandHaving a real advisory roleCustomer service and sales...
-
Customer Experience Marketing
il y a 1 mois
Paris, France International Flavors & Fragrances Temps pleinCustomer Experience Marketing The Marketing Manager will be tasked with the development and delivery of local market insights through an outstanding and uncommon customer experience. Key responsibilities within Customer Experience Marketing include local engagement with customers, bringing forward the trends, opportunities, initiatives and targeted...
-
Customer Experience Manager
il y a 1 semaine
Paris 2e, France Native Union Temps plein**Join Native Union!** Welcome to the modern lifestyle, where technology empowers new ways of living, where we’ve learned we need less, but better. At Native Union, we offer a curated selection of everyday essentials, for those who value craft and quality. We are now seeking a driven, proactive and curious Customer Experience Manager to modernize and...
-
Stage - Customer Experience
Il y a 2 mois
Paris 2e, France Horace Temps plein**Description du poste**: Horace s’agrandit et recherche un(e) Stagiaire Customer Experience pour compléter la team Customer. La Team Customer a pour mission d’offrir la meilleure expérience client aux utilisateurs de notre marque. **Responsabilités**: Au sein de l’équipe Customer Experience est rattaché(e) au Customer Experience Manager, ta...
-
Customer Experience en Alternance
il y a 2 semaines
Paris 2e, France Horace Temps plein**Description du poste**: Horace s’agrandit et recherche un(e) Customer Experience en alternance pour compléter la team Customer. La Team Customer a pour mission d’offrir la meilleure expérience client aux utilisateurs de notre marque. **Responsabilités**: Au sein de l’équipe Customer Experience et rattaché(e) au Customer Experience Manager, ta...
-
Customer Experience
il y a 7 jours
Paris, Île-de-France Adone Conseil Temps pleinFormations BAC +4/5 (école d'ingénieur, école de commerce, université...). Langue Vous avez pour habitude de collaborer avec des équipes établies à l'étranger ; votre anglais est courant. Mobilité Déplacements à l'international à prendre en considération. Compétences Vous connaissez une ou plusieurs solutions CRM (Salesforce, Microsoft...
-
Customer Experience Project Manager
il y a 1 mois
Paris, France Welcome to the Jungle Temps pleinWe are seeking a talented and motivated team player who can contribute to the growth and success of Welcome to the Jungle, in the context of a team creation dedicated to Customer Experience excellence.As a Senior Customer Experience Project Manager, you will play a crucial role in driving operational excellence and strategic initiatives across the entire...
-
Customer Experience Project Manager
il y a 3 semaines
Paris, France Welcome to the Jungle Temps pleinWe are seeking a talented and motivated team player who can contribute to the growth and success of Welcome to the Jungle, in the context of a team creation dedicated to Customer Experience excellence.As a Senior Customer Experience Project Manager, you will play a crucial role in driving operational excellence and strategic initiatives across the entire...
-
Customer Experience Project Manager
il y a 3 semaines
Paris, Île-de-France Welcome to the Jungle Temps pleinWe are seeking a talented and motivated team player who can contribute to the growth and success of Welcome to the Jungle, in the context of a team creation dedicated to Customer Experience excellence.As a Senior Customer Experience Project Manager, you will play a crucial role in driving operational excellence and strategic initiatives across the entire...
-
Customer Experience Project Manager
il y a 1 mois
Paris, Île-de-France Welcome to the Jungle Temps pleinWe are seeking a talented and motivated team player who can contribute to the growth and success of Welcome to the Jungle, in the context of a team creation dedicated to Customer Experience excellence.As a Senior Customer Experience Project Manager, you will play a crucial role in driving operational excellence and strategic initiatives across the entire...
-
Customer Experience Lead M/F
il y a 3 semaines
Paris, France Axian Group Temps pleinAXIAN GROUPOpen Innovation & Fintech (OIF) ClusterCustomer Experience Lead M/F Location : Tanzania or MadagascarAXIAN is a pan-African Group established in 15 countries and specialized in 5 sectors of activity with high growth potential: real estate, telecoms, financial services, energy and innovation. Through its Open Innovation & Fintech cluster, AXIAN...
-
Customer Experience Lead M/F
il y a 1 mois
Paris, France Axian Group Temps pleinAXIAN GROUPOpen Innovation & Fintech (OIF) ClusterCustomer Experience Lead M/F Location : Tanzania or MadagascarAXIAN is a pan-African Group established in 15 countries and specialized in 5 sectors of activity with high growth potential: real estate, telecoms, financial services, energy and innovation. Through its Open Innovation & Fintech cluster, AXIAN...
-
Customer Experience Manager
il y a 10 heures
Paris, France Europcar Mobility Group Temps pleinJob DescriptionContext :Europcar Mobility Group has been recently acquired by Green Mobility consortium composed by Volkswagen AG, Pon Holding, Attestor Ltd). Over the last decade, the automotive world has vastly changed and is preparing for the shift into usership.To accelerate this transition, EMG has created a new department within the marketing and...
-
Customer Experience Marketing Associate
il y a 4 semaines
Paris, France International Flavors & Fragrances Temps pleinCustomer Experience Marketing IFF is very excited to welcome a new Customer Experience Marketing Associate to our team, and we hope it’s you! The CE Marketing Associate will be tasked with the development and delivery of local market insights through an outstanding and uncommon customer experience. Key responsibilities within Customer...
-
Customer Experience Manager
il y a 1 jour
Paris, France Europcar Mobility Group Temps pleinCompany Description À propos d’Europcar Mobility Group Europcar Mobility Group est un acteur majeur des marchés de la mobilité. L'objectif d'Europcar Mobility Group est d'offrir des alternatives attractives à la possession d'un véhicule, de manière responsable et durable. Dans cette optique, le Groupe propose une large gamme de services de...
-
Customer Experience Manager
il y a 1 jour
Paris, France Europcar Mobility Group Temps plein**Company Description** À propos d’Europcar Mobility Group** Europcar Mobility Group est un acteur majeur des marchés de la mobilité. L'objectif d'Europcar Mobility Group est d'offrir des alternatives attractives à la possession d'un véhicule, de manière responsable et durable. Dans cette optique, le Groupe propose une large gamme de services de...
