Technical Support Specialist
il y a 1 semaine
**The Opportunity**:
QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
**The Opportunity**
More than ever, Technical support represents an increasing part of the offer made to the customer. Our European Support Center based in Strasbourg - France is providing technical and scientific support, professional training and logistics to our customers in Europe, USA, Africa and the Middle-East.
**The Responsibilities**
**What will you gain**:
Deep technical training on the job and continuous education throughout your entire career
An experience working in a multicultural & stimulating environment
Chance to build your career with one of worldwide leaders of the Diagnostics in Vitro
Gain an international experience
As a Technical Support Specialist, you’ll change people's lives, you’ll work with doctors and laboratory technician and will have an impact on people/patient health
Collaborating with our affiliates and teams in, Europe, ASIA and USA on daily basis
**The Individual**
Educated as medical laboratory technologist or biomedical background or in life sciences, possibly with some experience in customer relationship management or in a medical laboratory.
High degree in one of the following majors - Chemistry, Biology, Science, Engineering, Biomedical Engineering.
Willing to become an expert in new technologies.
Passionate about communication with people and customer focus.
One of the following languages: Italian, Spanish, Swedish, German, Dutch, Portuguese, (mother tongue or fluent) and English (proficiency).
Preferred certification in English language.
**PLEASE NOTE THAT THIS IS A PIPELINE POSITION. Once we have an active role open, we will get back to you.**
**Le potentiel de carrière**
Ortho Clinical Diagnostics s'engage à améliorer et à sauver des vies grâce au diagnostic. Pour ce faire, nous recrutons des personnes qui partagent ce rêve et qui sont prêts pour de nouvelles aventures.
En tant que membre à part entière de l'équipe, vous tracerez votre propre plan de carrière et contribuerez à bâtir une entreprise plus forte et meilleure que jamais.
Vous aurez un rôle moteur au sein de cette nouvelle approche dans le domaine médical.
C'est ce dont nous pouvons tous être fiers lorsque nous entreprenons ce voyage ensemble.
Ortho est reconnu dans l'industrie comme chef de file en matière de service à la clientèle.
Nous comprenons et répondons aux besoins de nos clients des laboratoires médicaux, des hôpitaux et des centres de transfusion. C’est notre identité.
En rejoignant Ortho, quel que soit votre rôle, vous maintiendrez ce niveau d’excellence.
**L'opportunité**
Plus que jamais, le support technique représente une part croissante de l'offre faite au client. Notre centre d'assistance européen basé à Strasbourg - France fournit une assistance technique et scientifique, une formation professionnelle et une logistique à nos clients situés en Europe, aux États-Unis, en Afrique et au Moyen-Orient.
**Les responsabilités**
En tant que membre de l'équipe de support technique, vous serez en relation avec nos clients en fournissant un support à distance dans le domaine technique et du diagnostic, pour notre gamme complète de produits de laboratoire médical. Vous fournirez une assistance et communiquerez avec nos clients par courrier électronique et par téléphone.
**Qu'allez-vous acquérir**:
- Une formation technique approfondie et une formation continue utile pour l'ensemble de votre carrière.
- Une expérience de travail dans un environnement multiculturel et enrichissant.
- Une chance de faire évoluer votre carrière avec l'un des leaders mondiaux du diagnostic in vitro.
- En tant que spécialiste du support technique, vous allez changer la vie des gens, travailler avec des médecins et des techniciens de laboratoire et avoir un impact sur la santé des personnes et des patients.
- Collaborer quotidiennement avec nos filiales et nos équipes en Europe, en Asie et aux États-Unis.
**L'individu**
- Formé en tant que technologiste de laboratoire médical, biomédical ou en sciences de la vie, éventuellement avec une expérience en gestion de la relation client ou dans un laboratoire médical.
- Diplôme minimu
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