Technical Solutions Specialist with German
Il y a 6 mois
**The Opportunity**:
QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most - home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
Die Gelegenheit:
QuidelOrtho vereint die Stärken der Quidel Corporation und Ortho Clinical Diagnostics in einer gemeinsamen Mission: die Entwicklung und Herstellung innovativer Technologien, die die Leistungsfähigkeit diagnostischer Tests erhöhen und bessere Ergebnisse für Patienten im gesamten Gesundheitsbereich ermöglichen.
Mit mehr als 6000 Mitarbeitern in über 130 Ländern gehört QuidelOrtho zu den weltweit größten Anbietern von In-vitro-Diagnostika (IVD) und baut auf mehr als 120 Jahre Erfahrung. Das Unternehmen kombiniert branchenführende Expertise in den Bereichen Immunoassays, Molecular Testing, klinischer Chemie, Transfusionsmedizin und Immunhämatologie. Die diagnostischen Lösungen von QuidelOrtho liefern schnelle und präzise Testergebnisse dort, wo sie am meisten gebraucht werden - in Arztpraxen, Krankenhäusern und Laboren.
QuidelOrtho stellt den Menschen in den Vordergrund und fördert aktiv das Engagement und die allgemeine Zufriedenheit der Mitarbeiter. Seien Sie ein Teil dieses Unternehmens und unterstützen Sie auf dem Weg in eine gesündere Zukunft für uns alle.
Über QuidelOrtho - Strasbourg:
Seit mehr als 25 Jahren ist unser Center of Excellence mit Sitz in Illkirch (in der Nähe von Straßburg) ein wesentlicher Bestandteil von QuidelOrtho. Wir unterstützen unsere Kunden in Europa, dem Nahen Osten und Afrika. Mit unseren 140 Mitarbeitern, 14 Nationalitäten und 9 gesprochenen Sprachen stellt der Standort ein innovatives Arbeitsumfeld dar, das auf Multikulturalität und Vielfalt basiert, und in dem jeder ermutigt und befähigt wird, einen Unterschied zu machen. Im Jahr 2019 erreichten wir beim jährlichen "Index Egalité Femmes-Hommes". einen Gender-Diversity-Score von 98/100. Deshalb ist QuidelOrtho der perfekte Ort, um eine solide internationale Erfahrung im IVD-Bereich aufzubauen und sich einem patienten
- und kundenorientierten Unternehmen anzuschließen.
Ihre neue Rolle:
Um unser Ziel zu unterstützen und Teil einer neuen Transformation zu sein, suchen wir einen neuen Technical Solutions Spezialisten/in zur Verstärkung unseres Teams. Der technische Support stellt einen immer größeren Teil des Angebots dar, das dem Kunden gemacht wird. Als Mitglied des technischen Support-Teams haben Sie Einfluss auf unsere Kunden und bieten Remote-Support im technischen und diagnostischen Bereich für unser gesamtes Portfolio an medizinischen Laborprodukten. Sie unterstützen und kommunizieren mit unseren Kunden per E-Mail und Telefon. Als Technical Solutions Spezialist/in verändern Sie das Leben von Menschen, arbeiten mit Ärzten und Labortechnikern zusammen und haben Einfluss auf die Gesundheit von Menschen und Patienten.
Was sind Ihre Aufgaben?
- Untersuchung, Lösung und Verwaltung von Beschwerden und Anfragen von Kunden zu Chemie, Ausrüstung und Software gemäß den internen Verfahren und den Anforderungen der Kunden.
- Teilnahme an Hot-Lines (On-Calls)
- Beibehaltung der technischen Selbstkompetenz, Kenntnisse der Unternehmensabläufe und kundenbezogene Fähigkeiten. Selbständige und Team-Arbeit.
- Teilnahme an Prozessverbesserungen
- Teilnahme an Treffen mit Partnern vor Ort oder per Anruf. Besuch von Kunden.
Was Sie benötigen, um erfolgreich zu sein?
- Ausbildung als medizinischer Labortechnologe oder biomedizinischer Hintergrund in Biowissenschaften, möglicherweise mit etwas Erfahrung im Kundenbeziehungsmanagement oder in einem medizinischen Labor.
- Hoher Abschluss in einem der folgenden Hauptfächer: Chemie, Biologie, Naturwissenschaften, Ingenieurswesen, Biomedizintechnik.
- Kenntnisse im medizinischen Labor sind von Vorteil.
- Bereit, Experte für neue Technologien zu werden.
- Leidenschaft für die Kommunikation mit Menschen und Kundenorientierung.
- Fließende Deutschkenntnisse erforderlich; Darüber hinaus wären fließende Arabischkenntnisse oder eine andere europäische Sprache von Vorteil
- Englischkenntnisse (B2)
Was wir bieten:
- Umfassende technische Ausbildung am Arbeitsplatz und kontinuierliche Weiterbildung während Ihrer gesamten Karriere
- Erfahrung in einem multikulturellen und anregenden Umfeld
- Chance, Ihre Karriere bei einem der weltweit f
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