Administrator

Il y a 2 mois


Paris, France HCL Technologies Temps plein

Paris

2.5-5 Years

France

**Job Description (Posting)**

We are looking for an IT Support Engineer to join our teams working on one of our renowned client's facility based in Dole.
This is a permanent and onsite position.

**Responsibilities**:

- Reporting to the HCL Track Lead / Team Lead.
- Adhering to SLAs
- ITIL Processes awareness and adhering to ITIL process workflow.
- Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems Troubleshooting technical issues
- Ensuring that the IT processes are adhered to
- Tracking work tickets on ITIL based ticketing system like Service Now.
- Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.
- Performs repairs on computers, laptops, printers and any other authorized peripheral equipment
- Improves and maintains customer and employee satisfaction
- Performing asset inventory activities as needed
- Create documentation for processes and procedures of day-to-day work. Creating KB articles.
- Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives/etc.
- Providing frontline customer Support, including hardware and software troubleshooting and diagnosis.

Required Skills / Qualifications:

- Minimum 3yrs hands on experience as deskside/Onsite support/local IT engineer
- Strong Microsoft Operating System installation (Win10 / MAC OS X) and troubleshooting skills.
- Strong experience in troubleshooting MS office, O365 (Outlook, Word, Excel, PowerPoint etc).
- Strong desktop support knowledge including hardware, software, and networking concepts
- Strong skills in hardware level concepts on Desktops, laptops, Notebooks, Printers and Handhelds.
- Good knowledge of iOS, Android OS, rugged devices (tablets and iPads).
- Knowledge of windows Image build process and SCCM deployments
- Good knowledge in handling RF scanners, industry level label printers (Zebra, etc)
- Experience in handling managed print services, corporate / network printers.
- Basic understanding of Audio/Video equipment and conference room setup
- Understanding of user account creation for Active Directory, Exchange Mailboxes, Distribution lists.
- Troubleshoot and assist end users with mobile device setup, activations and performance issues, Handheld -Android & IOS support knowledge.
- Strong Customer service skills
- Excellent communication and conversation skills (Verbal and Written) and good documentation skills.
- Able to handle unforeseen situations.
- High level of acceptance
- Knowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets.

Additional Responsibility
- Might need to travel occasionally to other sites based on demand and requirements.
- On-call requirement for P1/Urgent issues outside regular support hours (local business hours).
- Handle operations and customer requirements as per process and agreed SOW.
- Possible rotational shifts.

**No. of Positions**

1

**Job Description (Posting).**
- Excellent communication and conversation skills (Verbal and Written)
- Good documentation skills
- Good working knowledge of MS OFFICE / O365 (Including MS Project, Visio, Onedrive and One Note) and Sharepoint
- Should have a great customer handling skills
- Able to handle unforeseen situations
- High level of acceptance (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

**Qualification**

B-Tech

**Employee Group**

Business Line FT

**City**

Others

**Entity**

INFRA

**Auto req ID**

1473377BR

**Expected Date of Closure**

01-Oct-2024

**Reporting Manager Designation**

GROUP OPERATIONS MANAGER

**Skill (Primary)**

DWP-FSS-Desk Side Services


  • System Administrator

    Il y a 2 mois


    Paris, France Europe IT Services Temps plein

    **Role: System Administrator** **Location:Saint Denis, Paris** **Experience: 7 to 10** **Language: French** **Description**: - System Administrator / Network & Telecom - We are looking for a system administrator for a long-term mission in Saint-Denis. - Mission oriented 75% system and 25% network. - 100% Microsoft environment. Windows, antivirus, AD,...

  • Sales Administrator

    Il y a 6 mois


    Paris, France Centre People Appointments Ltd Temps plein

    **Sales Administrator** An opportunity has arisen for a Sales Administrator to join an international food distribution company. Working at their office in suburban Paris, the Sales Administrator will be tasked with providing sales support for purchasing and logistics. Attention to detail and an interest in Japanese culture would be...

  • Sales Administrator

    Il y a 5 mois


    Paris, France Centre People Appointments Ltd Temps plein

    **Sales Administrator** A Japanese manufacturer specialised in industrial machinery is currently recruiting for a Sales Administrator for their French office. Business level fluency in English and French is required. An understanding of Japanese culture and some Japanese ability would be advantageous. **TYPE**: Full Time, CDD (to become CDI) **WORKING...

  • Business Administrator

    il y a 4 semaines


    Paris, Île-de-France SIACI SAINT HONORE Temps plein

    About the Role: We are seeking a highly skilled Business Administrator to join our team and contribute to the success of our organization. As a Business Administrator, you will be responsible for managing various aspects of our business, including finance, marketing, and human resources.Key Responsibilities:Manage financial transactions and dataDevelop and...

  • Sales Administrator

    Il y a 5 mois


    Paris, France Centre People Appointments Ltd. Temps plein

    CC45497 TYPE: Full Time, CDD (to become CDI) WORKING HOURS: 9:00-17:00, Monday to Friday SALARY: €24K~ LOCATION: North-West Suburb of Paris, France (Hybrid working - 3 days in office, 2 from home) Sales Administrator Main Responsibilities: - Inputting the data into the ERP system - Making quotations - Receiving shipments - Arranging re-packaging,...

  • Salesforce Administrator

    Il y a 3 mois


    Paris, France TECHOHANA Temps plein

    Role: Salesforce Administrator with Global Consultancy (Freelance)Position: Salesforce Administrator 6 month contractLocation: ParisTechOhana are currently engaged with Global Consultancy that are looking for a Salesforce Admin to join their growing team!Role Overview:As a Salesforce Administrator, you will be responsible for enhancing and maintaining our...

  • Salesforce Administrator

    Il y a 3 mois


    Paris, Ile-de-France TECHOHANA Temps plein

    Role: Salesforce Administrator with Global Consultancy (Freelance)Position: Salesforce Administrator 6 month contractLocation: ParisTechOhana are currently engaged with Global Consultancy that are looking for a Salesforce Admin to join their growing team!Role Overview:As a Salesforce Administrator, you will be responsible for enhancing and maintaining our...

  • Senior Financial Administrator

    il y a 3 semaines


    Paris, Île-de-France Club Med Temps plein

    Job Title: Senior Financial AdministratorJob Summary: We are seeking a highly skilled and experienced Senior Financial Administrator to join our team at Club Med Group. As a Senior Financial Administrator, you will be responsible for assisting the Finance Manager in administrative tasks, accountancy, and internal control.Key Responsibilities:Assist the...

  • Stock Supplies Administrator

    il y a 4 semaines


    Paris, Île-de-France Club Med Temps plein

    Stock Supplies AdministratorJob DetailsAt Club Med, we are seeking a skilled Stock Supplies Administrator to join our team in Asia.Key ResponsibilitiesOrganize and optimize hotel equipment and spare parts inventoryEnsure timely delivery and storage of merchandiseConduct regular inventory checks and maintain accurate recordsParticipate in purchasing decisions...

  • Senior Database Administrator

    il y a 4 semaines


    Paris, Île-de-France UPTOO Temps plein

    Job Summary: As a Senior Database Administrator, you will be responsible for designing, implementing, and maintaining database systems to support business operations. Your duties will include ensuring data security, optimizing database performance, and providing technical support to users.


  • Paris, France WTS Energy Temps plein

    **Job Summary** For our well established client, we are looking for a enthusiatic and experienced Administrator Hexagon Smart 3D. **Main responsibilities** - Smart 3D configuration - Implementation and management of catalogs - Code development for customs commands - Development of support libraries - Report development **Qualifications** - Knowledge to...

  • SAP Basis Administrator

    il y a 3 semaines


    Paris, Île-de-France Free2Move Temps plein

    Job Title: SAP Basis AdministratorJob Summary:We are seeking an experienced SAP Basis Administrator to join our team at Free2Move. As a key member of our IT department, you will be responsible for the administration and maintenance of our SAP S/4HANA landscape, ensuring its smooth operation, high availability, and optimal performance.Key...

  • Salesforce Administrator

    Il y a 6 mois


    Paris, France Scaleway Temps plein

    **Our mission** **Our journey** We want all our actions and decisions to bring us closer to achieving our vision: building and scaling technologies that make sense to us, to our customers and their end users. Scaleway is the challenger nobody’s expecting.As our business scales, the customers and developers we serve are increasingly diverse and global....


  • Paris, Île-de-France Wiser Solutions Temps plein

    Job Title: Senior Systems AdministratorWe are seeking a highly skilled Senior Systems Administrator to join our team at Wiser Solutions. As a key member of our IT department, you will be responsible for providing Tier 2/3 support services to our employees, including network administration, troubleshooting, and maintenance.Responsibilities:Administer and...

  • Salesforce Administrator

    Il y a 6 mois


    Paris, France Scaleway Temps plein

    **Our mission \uD83D\uDE80** **Our journey \uD83D\uDCA1** We want all our actions and decisions to bring us closer to achieving our vision: building and scaling technologies that make sense to us, to our customers and their end users. Scaleway is the challenger nobody’s expecting.As our business scales, the customers and developers we serve are...

  • Lead Administrator

    Il y a 6 mois


    Paris, France Wipro Limited Temps plein

    Overview: WE ARE LOOKING FOR IMMEDIATE LEAD NETWORK ENGINEERS : IN PARIS HAVING GAINED EXPERIENCE IN: WIRELESS. - L2/L3 SWITCHING - ROUTING **What is exciting about this job opportunity ?** The Senior or Lead Network Administrator will support the organization's data management and information technology needs and will decide on how to set up the network...


  • Paris, Île-de-France Next Ventures Temps plein

    Role Overview:As a CyberArk Administrator, you will be responsible for managing and administering the CyberArk platform from end to end.About Us:Our client, a leader in the banking sector, is seeking a skilled CyberArk Administrator to join their dynamic team.The role is based in Montreuil and offers a unique opportunity to contribute to critical projects...


  • Paris, Île-de-France IQVIA Temps plein

    Clinical Research AdministratorThe IQVIA Research and Development Solutions team is dedicated to helping healthcare customers find innovative treatment solutions for various illnesses. As a Clinical Research Administrator, you will provide administrative support to clinical teams, contributing to the research process. We seek dynamic and motivated...

  • Database Administrator

    il y a 4 semaines


    Paris, Île-de-France BI consulting Temps plein

    Job Summary:As a key member of the IT team, the Database Administrator will be responsible for designing, implementing, and maintaining our company's database systems. This role requires a strong understanding of data storage and retrieval technologies, as well as excellent problem-solving skills.Key Responsibilities:• Design and implement database...

  • IT Administrator

    il y a 1 semaine


    Paris, France Centric Software Temps plein

    **IT - Paris, Île-de-France, France - Full Time**: - The IT Administrator II will play a vital role in the global day-to-day operations in the management of Centric Software’s IT service desk, endpoints, asset, procurement, projects, identify management. This position will be a partner with HR with employee life cycle management and Corporate Security....